Organized professional bringing diverse experience in customer service, sales, training and business management. Well-versed in effective communication and relationship building. Proven history of successfully engaging with clients and business audiences. Technologically adept with passion for innovation and creative business solutions.
Hi, I’m
RONALD URNETTA
Shrewsbury,MA
Summary
Overview
22
years of professional experience
Work History
New England Power SportsEverett, MA
Business Manager
09.2019 - Current
Job overview
- Directed product development efforts using industry-specific tools to increase sales and overall company productivity.
- Managed 22-member team in sales and service operations.
- Responsible for selling finance products, warranties and other after sale products to customers
- Analyze customers credit reports to determine the best finance opportunity
- Submit finance applications to financial partners to secure approvals
- Complete paperwork and submit accurate files to assure rapid funding from banks and quick delivery to customers
- Work closely with Sales managers to meet and exceed all financial goals
Boston Harley DavidsonRevere, MA
Business Manager
03.2017 - 09.2019
Job overview
- Responsible for securing financing through Harley Davidson /Eaglemark Bank.
- Maintain relationships with local credit unions for alternative financing when necessary
- Responsible for selling HD insurance and warranty products and other after sale hd products
- Analyze customer credit reports to create the best finance scenario with Harley Davidson
- Complete all paperwork and submit finance package to HD bank for quick funding to the dealership
- Work closely with Sales managers to meet and exceed all financial goals
- Completed 12 Certification programs in Technology, Sales & Finance
Restaurant Solutions/Capital Lending GroupDerry, NH
General Sales Manager
05.2002 - 08.2017
Job overview
- Maintained extensive knowledge of company products and services.
- Coached 18 sales associates and operations employees in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings.
- Managed this full service consulting group.
- Services included: Sales training, Operations, Marketing and Development, Reconception and Turnaround with a Primary focus on Healthcare facilities and Hospitality Operations
- Created training modules and executed taring programs for client s and their employees
- Set up all necessary technology and trained client and employees in proper use to help streamline operation
- Prepared operating budgets, Budget reports and other financial performance reports
- Reduced and controlled client expenses while increasing sales
- Voted North Shores "Top 100 Most Influential People" 2009 Nominated again in 2010
Education
Northeastern UniversityBoston, MA
from Bachelors Degree Program
University Overview
- Notary Pubic, Commonwealth of Massachusetts
Skills
- Operational leadership
- Technology Implementation and training
- Customer Needs Assessment
- Strategic Planning
- Goal and Results-Oriented
- Talented Multi-Tasker
Timeline
Business Manager
New England Power Sports
09.2019 - Current
Business Manager
Boston Harley Davidson
03.2017 - 09.2019
General Sales Manager
Restaurant Solutions/Capital Lending Group
05.2002 - 08.2017
Northeastern University
from Bachelors Degree Program
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