Ron Ward
Green Cove Springs
Summary
Dynamic leader with a proven track record at Garber Ford, excelling in team leadership and problem-solving. Achieved top customer satisfaction scores and sales targets, demonstrating extensive knowledge of Ford policies and procedures. Skilled in conflict resolution and multitasking, I consistently foster high employee satisfaction and customer retention.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Service Manager
Garber Ford
10.2020 - Current
- Assisted in planning building and opening of a quick lane center and truck shop
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports and expense reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Conducted regular performance evaluations for staff members, offering constructive feedback and developing action plans to ensure
- Maintained high CSI
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Created efficient workforce and maintained high employee satisfaction scores
Service Advisor
Garber Ford
01.2008 - 10.2020
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Finished #1 in CSI, Sales, Customer Retention three times
- Built large customer base with excellent retention
- Followed manufacturing warranty procedures
Education
High School Diploma -
Hollywood Hills High School
Hollywood, FL06-1988
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Outgoing
- Extensive knowledge of Ford policies and procedures
- CDK experience
- Analytical thinking
- Problem Solver
- Conflict resolution
- Goal oriented
- Maintain a company first mindset
Certification
Master Certified Ford Service Manager
Timeline
Service Manager
Garber Ford
10.2020 - Current
Service Advisor
Garber Ford
01.2008 - 10.2020
Master Certified Ford Service Manager
High School Diploma -
Hollywood Hills High School
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