Rona Mobley
Chicago,IL
Summary
OPPORTUNITIES to grow WITHIN AN ORGANIZATION THAT VALUES THEIR EMPLOYEES
Knowledgeable leader with strong background in administrative operations and dispute resolution. Proven ability to manage hearings and render fair, impartial decisions based on evidence and policy standards. Demonstrated expertise in research and written communication.
Experienced with conducting impartial hearings and making informed decisions based on evidence. Utilizes strong analytical and legal research skills to ensure fair outcomes. Knowledge of regulatory compliance and procedural standards, ensuring integrity in every case.
Overview
36
36
years of professional experience
Work History
Department Hearing Officer
CITY OF CHICAGO
Chicago, IL
03.2024 - Current
- Hear testimony, consider evidence, and interpret and apply administrative law to resolve disputes and settle discipline involving (10) departments.
- Conducted hearings to resolve disputes and ensure compliance with city regulations.
- Analyzed evidence and testimonies to make informed decisions on cases.
- Developed detailed reports summarizing findings and recommendations for case resolutions.
- Facilitated communication between parties involved in hearings to promote understanding and resolution.
- Interpreted local ordinances and laws to ensure proper application during hearings.
- Collaborated with department teams to prepare for complex cases, ensuring thorough documentation and strategy alignment.
- Conducted thorough research on pertinent laws and regulations to ensure accurate rulings in each case.
Migrant Mission Donation & Partnership Director Lead
CITY OF CHICAGO
Chicago, IL
08.2023 - Current
- Assign appropriate strategies to all departments and oversee deliverables for all donations. Generate leads and assist in assessment and delivery for all donations and partnership. Manage documentation regarding technical, resourcing and policy enforcement tasks.
- (detailed)
- Led team to meet 100% of performance goals.
- Led team of 500+ to cultivate relationships with internal groups and current and potential partner organizations.
Assistant General Superintendent
CITY OF CHICAGO
Chicago, IL
05.2015 - Current
- Participates in the planning and development of organizational objectives and program goals designed to improve work operations and the delivery of services to City residents.
- Monitors and assesses field operations and prepares reports evaluating the efficiency and effectiveness of programs and productivity.
- Oversees field supervisors to ensure the effective implementation of new and revised procedures and policies designed to contain operating and personnel costs.
- Coordinates work activities with supervisors to monitor daily work activities, City events, and/or emergency situations and ensure work objectives are met.
- Assists in preparing the bureau’s operating budget, ensuring programs are adequately funded as required.
- Works with departmental managers in implementing and managing new program initiatives relating to infrastructure improvements, sanitation services or forestry procedures.
- Represents the department at community meetings to provide information on departmental programs and services.
- Prepares management reports on project and program costs and productivity.
- Identifies, creates, and implements strategies to improve workflow and productivity. CATA Supervisor of all payroll and attendance
- Managed over 300 employees including Ward Superintendents, RCC's, Laborers, MTD's and Clerk workers when performing duties in line with local and national building codes in construction.
- Directed daily operations ensuring compliance with city regulations and safety standards.
- Supervised project execution, coordinating resources to meet deadlines and quality expectations.
- Implemented process improvements enhancing operational efficiency within public works projects.
- Led cross-functional teams to optimize resource allocation and workflow management.
- Developed training programs for staff on safety protocols and best practices in construction management.
- Evaluated project proposals, providing strategic recommendations for budget and scope adjustments.
- Fostered collaboration between departments to streamline communication and project delivery timelines.
General Foreman (Command Center)
CITY OF CHICAGO
Chicago, IL
04.2024 - 04.2025
- Plans and directs the activities of Refuse/Sweeper/Snowplow/Vehicle Services at Chicago land areas. Plans and coordinates asset acquisitions for the department. Tracks asset maintenance for the department. Oversees and coordinates the work of area supervisors to ensure conformance to established schedules, governmental regulations and department policies.
- Reviews and evaluates the work performance of supervisory personnel, recommending disciplinary action when needed Coordinates and participates in human resources activities (e.g., interviewing, employee relations). Directs and monitors training programs for subordinate staff to ensure adherence with DSS regulations and department work requirements. Deals with personnel issues and ensure compliance with department SOPs and union contracts. Establishes and maintains operational budgets for assigned areas. Develops and implements procedures to track budget expenditures and prepares financial reports. Reviews work summaries submitted by supervisory staff and generates comprehensive activity reports. Serves as liaison with MTD/Foreman and union, responds to inquiries regarding the status of repair and maintenance issues. Represents the department at meetings with federal, state, and local agencies. Performs various additional duties as required.
- Assigned daily duties to each employee based upon individual strengths, effectively completing 100% of sanitation jobs on time.
Infrastructural & Project Director
CITY OF CHICAGO
Chicago, IL
08.2021 - 08.2023
- Participates in planning meetings with city departments and contractors to prioritize approved repairs and maintenance projects and to ensure work is performed and completed within established timelines. Coordinates schedules and oversees the work engaged in the repair and maintenance activities at designated facilities and departments within the (15) communities.
- Participates in the development and implementation of all infrastructural issues are met in a timely manner within the 15 communities. Compiles and prepares comprehensive status activity reports of pending and completed maintenance and repair projects. Training all CSCC 311 software.
- Trained CPD for infrastructure street surveys. Trained all CSCC staff for 311 software.
- Special events Lead for the entire Infrastructure Department and Development.
- Created and oversee the following projects city and CBO’s volunteers for the annual – DSS Clean & Green, CSCC Block Tober, CSCC Toy Drive
- Participates in planning meetings with city departments and contractors to prioritize approved repair and maintenance projects and to ensure work is performed and completed within established timelines. Rapid Response lead.
- Conducts site visits to inspect interior facilities and exterior property to ensure the general maintenance, safety, and cleanliness of designated locations.
- Serves as project manager/director during renovations and special events programming to ensure the proper set-up and breakdown of venues.
- Monitor and assess field operations and prepare reports evaluating the efficiency and effectiveness of programs and productivity also oversees field directors to implement new and revised procedures and policies designed to contain operating and personnel costs.
- Works with department commissioners to monitor and coordinate work activities, city events, and / or emergency situations and to ensure priorities are established and objectives are met.
- Operates an assigned vehicle to survey areas most violent for City services/needs/improvements and assists in preparing an appropriate response.
- Assist the department with developing RFP’s and contract language for required. Organize and implement programs for improvement of infrastructural development in (77) communities and (50) wards throughout City of Chicago
- (CSCC – Community Safety Coordination Center) (detailed)
- Led cross-functional teams to execute citywide projects, ensuring alignment with strategic objectives.
- Developed and implemented project management frameworks to enhance operational efficiency across multiple departments.
Safety & Training Liaison/Sanitation Trainee / Clerk
CITY OF CHICAGO
Chicago, IL
08.2011 - 05.2015
- Provided sanitation services to all residents.
- Coordinate safety and training activities to all new MTD hires twice monthly.
- Inspected 311 Citizen Service Request and took necessary action to complete request.
- Served as a liaison to Commissioner to customer service retention and disputes.
- Respond to accidents / injuries on duty to ensure appropriate procedures are followed for all the following Bureaus: Sanitation, Street Operations, Rodents, Transportation, Forestry, Recycle and Carts Issues Sanitation Code Violation tickets as needed.
- Open and close CSR request, weed removal, street cleaning, garbage removal, rodent control, forestry, and general services, parking tickets enforcement.
- Receives deliveries of all wards at district office yard and prepares and completes load tickets to track the usage of streets & sanitation materials.
- Takes calls from department personnel, aldermanic offices and other city departments reporting potholes in the district and all district wards; enters data into the 311-CSR system to create service requests.
- Monitor and assesses field operations and prepares reports evaluating the efficiency and effectiveness of programs and productivity.
- Works with departmental managers in implementing and managing new program initiatives relating to infrastructure improvements or sanitation services.
- Makes daily work assignments, ensures work crews are properly staffed and prioritizes work orders based on available manpower, daily work orders and planned work objectives.
- Facilitated communication between city departments and community stakeholders to enhance collaboration.
- Coordinated inter-departmental meetings to streamline information sharing and project updates.
- Mentored junior staff in effective liaison strategies, fostering professional development within the team.
- Led training sessions on communication best practices for city employees interacting with the public.
Seasonal Field Investigator
CITY OF CHICAGO
Chicago, IL
11.2009 - 08.2011
- Drive city vehicles, patrolling city streets to enforce the city’s regulations restricting parking on city streets, checking for illegally parked and/or abandoned vehicles.
- Receives incoming complaints, allegations and notifications and assigns cases to investigative staff based on complexity of investigation, investigative staff competencies, and operational efficiencies.
- Monitors and reviews investigatory activities
- Assigned team members to ensure investigations are conducted in a timely manner and are consistent with internal policies, procedures, and applicable law.
- Contact Deputy of Traffic to stay apprised of investigative developments in related towing and parking investigations.
- Directed tow of vehicles within violation limits and supported with towing of over 25-50 vehicles weekly
Business Banking Manager
TCF BANK (DEPT CLOSED)
Calumet City, IL
01.2000 - 11.2009
- Led business banking operations, ensuring compliance with financial regulations and policies.
- Developed and maintained strong relationships with commercial clients to enhance customer satisfaction.
- Managed a team of banking professionals, fostering growth and improving performance through mentorship.
- Implemented strategic initiatives to optimize loan processing and risk management procedures.
- Analyzed client financial needs, providing tailored banking solutions to drive business growth.
- Coordinated training programs for staff on new financial products and services to improve service delivery.
- Oversaw account management processes, ensuring timely resolutions of client inquiries and issues.
- Enhanced operational efficiency by streamlining workflows and introducing best practices in service execution.
- Met with customers to assess needs and propose customized solutions.
- Provided leadership and direction to grow team portfolio and increase revenue.
- Structured and finalized secured and unsecured loans.
- Delivered exceptional experience and maintained productive relationships with area small businesses.
- Developed and implemented marketing and business plans.
- Leveraged data analysis tools to monitor portfolio performance indicators closely, making adjustments as needed to achieve desired results effectively.
- Expanded market share within the region by identifying growth opportunities and establishing strategic partnerships with local businesses.
- Strengthened client relationships by providing personalized financial solutions tailored to their specific needs.
- Led business banking initiatives to enhance client satisfaction and retention.
- Developed and implemented strategic financial solutions for diverse commercial clients.
District Manager
First Convenience Bank of Texas
Arlington, TX
01.1990 - 01.2000
- Oversaw daily operations across multiple branches, ensuring compliance with company policies and procedures.
- Developed and implemented strategic initiatives to enhance customer satisfaction and retention.
- Trained and mentored branch managers on best practices for operational efficiency and team leadership.
- Analyzed performance metrics to identify areas for process improvement and operational excellence.
- Collaborated with regional teams to execute marketing strategies that increased brand visibility in the community.
- Led cross-functional teams in achieving sales targets through effective coaching and support initiatives.
- Conducted regular audits to ensure adherence to regulatory standards and internal controls across all locations.
- Supervised various locations, enforcing high-quality standards of operation.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
Education
Bachelor of Arts - World Religion & Theology
Newburgh University
Newburgh, IN07.2014
Doctrine of Divinity - World Religion
KGI THEOLOGY UNIVERSITY
Dallas, TXBanking And Finance
DePaul University
Chicago, ILSkills
- Policy interpretation
- Dispute mediation
- Teamwork and collaboration
- Time management and Reliability
- Leadership skills and Multitasking
Accomplishments
- Created, surveyed and resolved over (1200) empty lots in the Chicago areas (16 communities) which led to diverting crime usage, by building fences around the empty lots.
- Collaborated with team of over 500 volunteers including the Chicago Police Department, Chicago Fire Department, Chicago Public School and various departments in the City of Chicago in the development of Clean Up Chicago.
- Used Microsoft Excel to develop Discipline tracking spreadsheets.
Timeline
General Foreman (Command Center)
CITY OF CHICAGO
04.2024 - 04.2025
Department Hearing Officer
CITY OF CHICAGO
03.2024 - Current
Migrant Mission Donation & Partnership Director Lead
CITY OF CHICAGO
08.2023 - Current
Infrastructural & Project Director
CITY OF CHICAGO
08.2021 - 08.2023
Assistant General Superintendent
CITY OF CHICAGO
05.2015 - Current
Safety & Training Liaison/Sanitation Trainee / Clerk
CITY OF CHICAGO
08.2011 - 05.2015
Seasonal Field Investigator
CITY OF CHICAGO
11.2009 - 08.2011
Business Banking Manager
TCF BANK (DEPT CLOSED)
01.2000 - 11.2009
District Manager
First Convenience Bank of Texas
01.1990 - 01.2000
Bachelor of Arts - World Religion & Theology
Newburgh University
Doctrine of Divinity - World Religion
KGI THEOLOGY UNIVERSITY
Banking And Finance
DePaul University
Office Phone
(312) 744-4776