RONA SHELL
Jacksonville
Summary
Hospitality professional with strong track record in delivering exceptional service in restaurant settings. Adept at managing multiple tasks efficiently while ensuring positive dining experience for all guests. Known for excellent communication and teamwork, consistently adapting to shifting priorities to achieve high standards of service. Dependable and focused on creating welcoming environment for patrons.
Overview
7
7
years of professional experience
Work History
Restaurant Server
OMELETTE CAFE OKATIE LLC
Okatie, SC
10.2025 - 02.2026
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
Restaurant Server
IZU STEAKHOUSE AND SUSHI BAR
Bluffton, SC
03.2025 - 02.2026
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
Restaurant Server
A9 HOTPOT LLC
Bluffton, SC
10.2023 - 11.2025
- Provided exceptional customer service, ensuring a welcoming atmosphere for all guests.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Served food and beverages promptly with focused attention to customer needs.
Restaurant Server
OMELETTE CAFE BLUFFTON
Bluffton, SC
09.2024 - 09.2025
- Assisted in training new servers on menu knowledge and service standards.
- Greeted new customers, discussed specials, and took drink orders.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
Restaurant Server
KOBE JAPANESE STEAK HOUSE AND SUSHI BAR
Bluffton, SC
10.2018 - 09.2023
- Delivered exceptional customer service, fostering a welcoming atmosphere for all guests.
- Handled cash transactions with accuracy, ensuring proper payment processing and reconciliation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Greeted new customers, discussed specials, and took drink orders.
Education
Bachelor of Science - Hotel, Resort And Restaurant Management
FAR EASTERN UNIVERISTY
METRO MANILA, PHILPPINES06-2016
Skills
- Customer satisfaction
- Order taking
- Organization
- Guest service
- Exceptional communication
- Cash handling
- POS system operation
- Cleaning and sanitizing
- Beverage preparation
- Table setting knowledge
- Hospitality service expertise
- Strong work ethic
- Alcohol service
Languages
TAGALOG
Native or Bilingual
English
Full Professional
Spanish
Elementary
Timeline
Restaurant Server
OMELETTE CAFE OKATIE LLC
10.2025 - 02.2026
Restaurant Server
IZU STEAKHOUSE AND SUSHI BAR
03.2025 - 02.2026
Restaurant Server
OMELETTE CAFE BLUFFTON
09.2024 - 09.2025
Restaurant Server
A9 HOTPOT LLC
10.2023 - 11.2025
Restaurant Server
KOBE JAPANESE STEAK HOUSE AND SUSHI BAR
10.2018 - 09.2023
Bachelor of Science - Hotel, Resort And Restaurant Management
FAR EASTERN UNIVERISTY