Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
LANGUAGES
Timeline
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RONALD J. ALICANTE

Las Vegas,NV

Summary

Strategic healthcare, employee benefits, and client success leader with 15+ years of experience managing complex employer, health plan, PBM, and healthcare services relationships across Small Group, Mid-Market, Large Group, and Jumbo market segments. Managed a cumulative portfolio of 87 client organizations representing 379,000+ covered lives spanning Fortune 500 employers, healthcare organizations, government agencies, educational institutions, and national commercial accounts. Trusted advisor to C-suite executives, benefits leaders, brokers, consultants, and stakeholders on benefits strategy, pharmacy benefit optimization, healthcare navigation, cost containment, plan performance, retention, and long-term business growth.

Overview

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1
Language
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1
Certification
17
17
years of professional experience

Work History

Senior Account Executive

LucyRx (formerly CerpassRx)
01.2024 - Current
  • Strategic advisor for five Large Group and Jumbo employer clients representing approximately 81,000 covered lives.
  • Delivered more than $17M in client savings and secured key renewal and retention wins.
  • Manage executive relationships with benefits leaders, brokers, consultants, and senior stakeholders.
  • Lead executive business reviews, plan performance analysis, pharmacy trend evaluations, and long-term strategy discussions.
  • Two assigned clients rank among the company top ten contributors to overall P&L performance.

Senior Manager, Customer Success – Strategic Accounts

Accolade (Transcarent)
01.2022 - 01.2024
  • Managed Jumbo-market employer relationships for 130,000 covered lives and $1.3M ARR, enhancing client engagement and retention.
  • Oversaw healthcare navigation, member advocacy, and benefit optimization initiatives to drive service excellence and client value.
  • Improved client satisfaction score from 88 to 90 through stakeholder alignment and operational improvements.
  • Elevated client satisfaction score from 88 to 90 by aligning stakeholders and implementing operational improvements.

Account Executive III, Large Group/Strategic Accounts

Kaiser Permanente
01.2020 - 01.2022
  • Managed multi-state large group and jumbo employer portfolio for 40,000 covered lives, ensuring compliance and satisfaction.
  • Advised on benefits strategy, healthcare costs, membership performance, and retention planning, enhancing client relationships.
  • Secured 97% renewal rates from 2020-2022 while maintaining over 92% membership retention.

Senior Account Manager, Pharmacy Services

Keenan & Associates (Gallagher)
01.2017 - 01.2020
  • Managed the team's largest portfolio: 66 client organizations, 128,000 covered lives, and approximately $2.35M annual revenue.
  • Contributed 31.6% of department revenue through management of diverse portfolio including Small Group, Mid-Market, and Large Group employers.
  • Delivered PBM consulting, contracting support, and RFP leadership, driving performance reviews and program optimization recommendations.

Senior Manager, Performance Analytics / Account Manager

ProCare Rx
01.2016 - 01.2017
  • Developed executive analytics and KPI reporting to provide actionable operational performance insights.
  • Enhanced order fulfillment metrics from 68% to 80%, achieving one of highest shipping rates in program history.
  • Led operational initiatives to enhance medication management processes and improve patient outcomes.
  • Developed and implemented strategic plans for optimizing pharmacy workflow efficiency.
  • Mentored and trained team members on best practices in pharmacy operations and compliance standards.

Pharmacy Resolution Specialist II – Team Lead

OptumRx
01.2010 - 01.2015
  • Led team of 5 direct reports and 30 indirect reports, enhancing support for over 100 client accounts.
  • Implemented workflow improvements, resulting in office audit performance increase to 90%.
  • Facilitated resolution of complex member inquiries, ensuring timely and accurate responses.
  • Coordinated with cross-functional teams to streamline operations and enhance service delivery.

Education

M.S. - Pharmaceutical Outcomes & Policy

University of Florida
Gainesville, FL
01-2021

Master of Health Administration - Health Administration

Ohio University
Athens, OH
01-2016

B.A. - Psychology

University of Nevada Las Vegas
Las Vegas, NV
01-2014

Skills

  • Strategic Accounts
  • Client Success
  • Client Engagement
  • Executive Relationship Management
  • Benefits Optimization
  • Pharmacy Benefit Management
  • Client Advisory Services
  • Healthcare Solutions
  • Retention & Renewals
  • Business Development
  • Cross-Functional Leadership
  • Data Analytics
  • Contracting
  • Process Improvement
  • Salesforce
  • Microsoft Office Suite
  • AI Solutions
  • AI-Driven Insights

Accomplishments

  • 87 client organizations managed across healthcare, technology, manufacturing, aviation, hospitality, government, education, and financial services sectors.
  • 379,000+ covered lives managed across Small Group, Mid-Market, Large Group, and Jumbo employer market segments.
  • $17M+ client savings delivered through pharmacy benefit optimization and cost-containment strategies.
  • 97% renewal performance achieved across three consecutive years while retaining 92%+ membership.
  • $2.35M annual revenue portfolio managed representing 31.6% of department revenue at Keenan & Associates.
  • 5 direct reports and 30 indirect reports led, supplemented by extensive cross-functional leadership and executive steering participation.

Certification

Licensed Life & Health Agent (Multiple States)

LANGUAGES

Fluent in Tagalog

Timeline

Senior Account Executive

LucyRx (formerly CerpassRx)
01.2024 - Current

Senior Manager, Customer Success – Strategic Accounts

Accolade (Transcarent)
01.2022 - 01.2024

Account Executive III, Large Group/Strategic Accounts

Kaiser Permanente
01.2020 - 01.2022

Senior Account Manager, Pharmacy Services

Keenan & Associates (Gallagher)
01.2017 - 01.2020

Senior Manager, Performance Analytics / Account Manager

ProCare Rx
01.2016 - 01.2017

Pharmacy Resolution Specialist II – Team Lead

OptumRx
01.2010 - 01.2015

M.S. - Pharmaceutical Outcomes & Policy

University of Florida

Master of Health Administration - Health Administration

Ohio University

B.A. - Psychology

University of Nevada Las Vegas
RONALD J. ALICANTE