Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ronald Bourn JR.

Gulfport,MS

Summary

Dynamic leader with proven expertise in sales and staff management, honed at Family Dollar. Excelled in Salesforce Management and team leadership, significantly enhancing customer relations and operational efficiency. Demonstrated exceptional ability in complex problem-solving and performance evaluations, driving company success through strategic sales management and effective communication.

Overview

12
12
years of professional experience

Work History

Manager

No Smoke About It 2.0
03.2019 - Current
  • Accomplished multiple tasks within established timeframes.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Manager

Family Dollar
01.2017 - 03.2019
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Established team priorities, maintained schedules and monitored performance.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Inventory Specialist

WIS International
01.2013 - 01.2017
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Collaborated with the procurement team to establish steady supply of inventory.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Completed stock inventories to identify and address issues negatively impacting controls.

Education

Associate of Applied Science - Computer Technology

MGCCC
Gulfport
05.2004

Skills

  • Sales management
  • Salesforce Management
  • Schedule Preparation
  • Time Management
  • Team Leadership
  • Complex Problem-Solving
  • Performance Evaluations
  • Product Management
  • Expectation setting
  • Customer Relationship Management (CRM)
  • Staff Management
  • Verbal and written communication

Timeline

Manager

No Smoke About It 2.0
03.2019 - Current

Manager

Family Dollar
01.2017 - 03.2019

Inventory Specialist

WIS International
01.2013 - 01.2017

Associate of Applied Science - Computer Technology

MGCCC

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Ronald Bourn JR.