Carl Gillespie
Queen Creek,AZ
Summary
Over 20 years of leadership experience in government, logistics, aerospace manufacturing, quality assurance, and small business operations. Proven track record in building high-performing teams and implementing process transformations that drive measurable improvements through LEAN, Six Sigma, and data analytics. Committed to continuous learning and innovation, with a strong ability to leverage analytical skills and creativity for effective problem-solving in dynamic environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Quality Assurance Compliance Officer
AZ Dept. of Economic Security
Phoenix, AZ
10.2023 - Current
- Implemented divisional QA framework, strengthening support for 6-7 programs dedicated to enhancing quality of life for at-risk aging adult population in Arizona.
- Designed and executed a provider capacity analysis and visualization tool identifying constraints.
Recognized by executive leadership as an essential key performance indicator. - Co-led introduction of VSM, tackling government funding efficiencies and promoting organizational adoption of VSM tool
- Developed and applied Standard Work practices for process mapping and creation of work instructions.
- Established a quality assurance evaluation process to ensure data integrity.
Increased accuracy of critical Client Facility Listing data by fifty-three percent.
DCS Specialist (Investigations)
AZ Dept. of Child Safety
Show Low, AZ
02.2022 - 10.2023
- Reviewed allegations of child abuse; ensured successful closure of several hundred cases maintaining child and family safety.
- Executed value stream mapping of investigative process, reducing throughput from months to days.
- Championed establishment of 'Field Trainer' position by utilizing data to identify gaps in field training and quality.
- Coordinated child safety assessments with multidisciplinary teams.
- Developed and implemented case management plans for families in crisis.
- Analyzed case data to identify trends and improve service delivery.
- Reviewed documentation for compliance with state and federal regulations.
Adult Probation Officer II
AZ Supreme Court
Apache County, AZ
03.2019 - 10.2021
- Effectively communicated and de-escalated situations with adult felony offenders using soft skills.
Built strong trust with offenders, recognized as one of few officers achieving this. - Worked alongside state and federal agencies to carry out operations utilizing safe and effective methods.
- Instituted metric tracking, yielding 96% compliance within department
- Developed and implemented individualized case plans for probationers based on risk assessment information.
Manufacturing Consultant
Cadence Aerospace
Phoenix, AZ
01.2019 - 03.2019
- Hired to address quality concerns related to root causes of customer returns and optimization of manufacturing procedures.
- Restored plant operations to optimal levels of product flow and first pass yield, enhancing on-time delivery and customer satisfaction.
Owner
The Odysseus Group LLC
Phoenix, AZ
12.2017 - 12.2018
- Launched innovative small business venture focused on aerospace component repair
- Carried out start-up activities, developed understanding of criteria for establishing ground-up business initiative in aerospace field.
Operations Supervisor
XPO Logistics Inc
Phoenix, AZ
08.2017 - 01.2018
- Directed two logistics teams in overseeing all warehouse operations for large freight-sized aerospace aftermarket components.
- Showcased strong leadership in guiding team growth towards elevated output while maintaining high-quality benchmarks.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Identified areas of improvement and developed strategies to increase efficiency.
Logistics Supervisor
Cadence Aerospace
Phoenix, AZ
07.2016 - 08.2017
- Oversaw three logistics teams, driving marked improvements in shipping efficiency, job kitting/material release, and raw material receipt processing for resource allocation.
- Coordinated logistics operations to ensure timely delivery of aerospace components.
- Supervised warehouse staff to maintain efficient inventory management processes.
Sales Center Manager
PoolCorp
Lafayette, LA
05.2014 - 06.2015
- Maximized sales and fortified repeat customer relationships by strategically managing business assets, reducing shrinkage and obsolescence, optimizing customer delivery, and proactively addressing customer needs.
- Coordinated inventory management processes for accurate stock control.
- Managed day-to-day operations of the center, including staffing, scheduling, budgeting, inventory control and customer service.
Lean Implementation Officer
Cadence Aerospace
Phoenix, AZ
12.2006 - 06.2012
- Facilitate adoption of LEAN tools and principles in US-Mexico locations with direct oversight from CEO.
- Orchestrated VSM prioritizing raw material lead time. Achieved 50% reduction in lead time, among other enhancements.
- Facilitated training sessions on new systems and processes for personnel across departments.
Education
Master of Business Administration -
Eastern New Mexico University
Portales, NM12.2023
Bachelor of Science - Management with Certificate in International Business (Magna Cum Laude)
Arizona State University, W.P. Carey School of Business
Tempe, AZ12.2011
Skills
- Data analysis and quality assurance
- Case management and process improvement
- Project coordination and regulatory compliance
- Operational efficiency
Certification
- Boy Scouts of America, Eagle Scout, 2001
- Volunteer Human Services, Jacksonville, FL, Full Time Volunteer, 2004-2006
- Arizona State University, Tempe, AZ, Lean/Six Sigma Green Belt Certification, 2012
- University of Arizona, Tucson, AZ, Business Analytics Certification, 2024
Timeline
Quality Assurance Compliance Officer
AZ Dept. of Economic Security
10.2023 - Current
DCS Specialist (Investigations)
AZ Dept. of Child Safety
02.2022 - 10.2023
Adult Probation Officer II
AZ Supreme Court
03.2019 - 10.2021
Manufacturing Consultant
Cadence Aerospace
01.2019 - 03.2019
Owner
The Odysseus Group LLC
12.2017 - 12.2018
Operations Supervisor
XPO Logistics Inc
08.2017 - 01.2018
Logistics Supervisor
Cadence Aerospace
07.2016 - 08.2017
Sales Center Manager
PoolCorp
05.2014 - 06.2015
Lean Implementation Officer
Cadence Aerospace
12.2006 - 06.2012
Master of Business Administration -
Eastern New Mexico University
Bachelor of Science - Management with Certificate in International Business (Magna Cum Laude)
Arizona State University, W.P. Carey School of Business
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