Ronald Carroll
Anchorage,AK
Summary
Results-driven dispatcher with expertise in customer service, dispatching procedures, and effective communication. Proven ability to coordinate logistics and resolve on-road issues efficiently.
Overview
38
38
years of professional experience
Work History
Dispatcher
Rent A Can Portable Toilet Co.
Eagle River, AK
12.2023 - Current
- Coordinated efficient service, delivery, and pick-up schedules to optimize resource allocation and reduce operational delays.
- Monitored vehicle locations using GPS systems to ensure timely service and effective route management.
- Communicated with drivers to relay important updates and resolve on-road issues quickly.
- Managed customer inquiries and complaints, providing solutions that enhanced client satisfaction.
Portable Toilet Service Technician
Rent A Can Portable Toilet Co.
Eagle River, AK
02.2015 - Current
- Conducted routine service, maintenance, and repairs on portable sanitation equipment.
- Diagnosed and resolved technical issues to ensure optimal service delivery.
- Collaborated with team members to enhance operational efficiency and workflow.
- Trained junior technicians on best practices for servicing equipment, equipment handling and maintenance procedures.
- Coordinated logistics for delivering and setting up portable sanitation products at various job sites.
Tractor Trailer Driver
American Fast Freight
Anchorage, AK
01.2012 - 10.2013
- Operated tractor trailers to transport goods safely and efficiently across designated routes.
- Conducted pre-trip and post-trip inspections to ensure compliance with safety regulations.
- Managed loading and unloading of freight, optimizing cargo placement for secure transport.
- Communicated effectively with dispatchers to coordinate delivery schedules and address issues promptly.
- Maintained accurate logbooks to track driving hours, mileage, and fuel consumption.
Shop Technician
Pepsi Beverages Company
Anchorage, AK
06.2007 - 11.2011
- Operated and maintained marketing equipment to ensure optimal performance and minimal downtime.
- Conducted routine inspections and troubleshooting of equipment to identify and resolve issues promptly.
- Collaborated with team members to streamline workflows, enhancing overall efficiency.
- Trained new technicians on safety protocols, equipment handling, and maintenance procedures.
- Assisted in maintaining inventory levels of tools and supplies, contributing to uninterrupted operations.
- Provided technical support during equipment upgrades, facilitating smooth transitions without operational disruptions.
Marketing Equipment Delivery Technician
Pepsi Beverages Company
Anchorage, AK
08.2001 - 06.2007
- Operated delivery vehicles ensuring timely and safe product transportation.
- Loaded and unloaded equipment following safety protocols and operational guidelines.
- Resolved customer inquiries regarding deliveries, enhancing service satisfaction levels.
- Trained new technicians on operational procedures and safety best practices, fostering a knowledgeable team environment.
- Promoted company reputation, acting as a knowledgeable representative during client interactions.
- Conducted routine vehicle inspections to maintain equipment reliability and performance standards.
- Collaborated with team members to optimize delivery routes for increased efficiency.
Merchandiser/Driver
Pepsi Beverages Company
Anchorage, AK
04.1999 - 09.2001
- Developed and implemented effective merchandising strategies to enhance product visibility and sales.
- Designed engaging in-store layouts that aligned with seasonal promotions and customer preferences.
- Established strong relationships with store management to align merchandising efforts with overall business goals.
- Trained and mentored junior staff on merchandising best practices and brand standards.
- Conducted regular inventory audits to maintain stock levels and minimize shrinkage.
Route Driver
Pepsi Beverages Company
Savannah, GA
03.1998 - 03.1999
- Operated delivery vehicle to ensure timely product distribution across designated routes.
- Conducted routine vehicle inspections to maintain safety and compliance standards.
- Managed inventory levels during deliveries, ensuring accurate product counts and availability.
- Collaborated with warehouse staff to streamline loading processes, reducing turnaround time.
- Provided exceptional customer service by addressing inquiries and resolving issues on-site.
General Construction Equipment Operator (MOS 62J)
U.S. Army
01.1988 - 03.1998
- Operated heavy machinery in support of construction and engineering projects.
- Conducted routine inspections and maintenance on equipment to ensure optimal performance.
- Collaborated with team members to execute site plans and adhere to safety regulations.
- Trained junior operators on equipment operation and safety protocols.
Education
High School Diploma -
MT SI High School
Anchorage, AK06-1987
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Dispatch software
- Dispatching procedures
Timeline
Dispatcher
Rent A Can Portable Toilet Co.
12.2023 - Current
Portable Toilet Service Technician
Rent A Can Portable Toilet Co.
02.2015 - Current
Tractor Trailer Driver
American Fast Freight
01.2012 - 10.2013
Shop Technician
Pepsi Beverages Company
06.2007 - 11.2011
Marketing Equipment Delivery Technician
Pepsi Beverages Company
08.2001 - 06.2007
Merchandiser/Driver
Pepsi Beverages Company
04.1999 - 09.2001
Route Driver
Pepsi Beverages Company
03.1998 - 03.1999
General Construction Equipment Operator (MOS 62J)
U.S. Army
01.1988 - 03.1998
High School Diploma -
MT SI High School