Ronald Carter
Manteno
Summary
Dedicated Service Advisor with strong skills in customer service, communication, and problem-solving. Committed to enhancing customer satisfaction through efficient service delivery and effective team training.
Overview
30
30
years of professional experience
Work History
Service Advisor
big express wash and lube
Bradley
03.2023 - Current
- Greeted customers and assessed their service needs promptly.
- Clarified service options and products for customers, enhancing their understanding and satisfaction.
- Scheduled appointments for vehicle inspections and maintenance services efficiently.
- Coordinated with technicians to ensure timely service delivery and maintain quality standards.
- Assisted in training new staff on customer service protocols and procedures.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
Store Manager
Tire Tracks Usa
Manteno
06.2019 - 04.2023
- Managed daily store operations to enhance customer service experiences.
- Supervised and trained staff to improve product knowledge and sales techniques.
- Implemented effective merchandising strategies to enhance product visibility.
- Coordinated inventory management to optimize stock availability for customers.
- Monitored sales trends and adjusted strategies to meet market demands.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Enforced company policies and procedures to promote a safe work environment.
Owner/Operator
The Auto Clinic Calumet City inc.
South Holland
02.1996 - 11.2018
- Managed daily operations of a busy automotive repair shop.
- Oversaw staff scheduling and training for optimal service delivery.
- Implemented customer service protocols to enhance client satisfaction.
- Developed marketing strategies to attract new customers and retain existing ones.
- Administered financial management, including budgeting and expense tracking.
- Fostered a team-oriented environment through effective leadership and communication.
Education
High School Diploma -
Victor Andrew H.S.
Tinley Park, IL06-1984
Skills
- Vehicle inspection
- Customer relationship management
- Parts ordering
- Service scheduling
- Estimate preparation
- Training and development
Timeline
Service Advisor
big express wash and lube
03.2023 - Current
Store Manager
Tire Tracks Usa
06.2019 - 04.2023
Owner/Operator
The Auto Clinic Calumet City inc.
02.1996 - 11.2018
High School Diploma -
Victor Andrew H.S.