Ronald Cole
Shelburne Falls,MA
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
47
47
years of professional experience
Work History
Substitute
Mohawk Trail Regional School District
Shelburne Falls, MA
05.2021 - Current
- Monitored students in class, hallways and cafeteria to supervise, enforce rules and support lead teacher.
- Kept children safe and secure at all times.
- Encouraged positive behaviors, including patience with teachers and fellow kids.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
Restaurant General Manager
PR Restaurants, DBA Panera Bread
Framingham, MA
11.2010 - 06.2020
- Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
- Optimized profits by controlling food, beverage and labor costs daily.
- Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Obtained highest rating from county health department year over year.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Efficiently resolved problems or concerns to satisfaction of all involved parties.
- Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
- Handled and stored hazardous chemicals safely to prevent injury or illness.
- Maintained building interiors with routine deep cleaning of high-traffic areas.
- Moved equipment and furniture to thoroughly clean space.
- Operated industrial cleaning equipment to quickly complete custodial tasks.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Responded promptly to requests to clean and sanitize areas after accidents.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
Restaurant District Manager
Sondocatt Investments, DBA Wendy's Restaurants
Chicopee, MA
01.1980 - 11.2010
- Delegated assignments to team members and evaluated work for compliance with quality standards.
- Upheld operational standards by evaluating current procedures and adjusting according to changing demands.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Prepared weekly payroll to keep up with projected weekly revenue.
- Collaborated with server trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
- Optimized profits by controlling food, beverage and labor costs daily.
- Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
- Efficiently resolved problems or concerns to satisfaction of all involved parties.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
- Maintained building interiors with routine deep cleaning of high-traffic areas.
- Maintained accountability for building keys, master keys and access cards.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Responded promptly to requests to clean and sanitize areas after accidents.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
Education
Some College (No Degree) - Liberal Arts And General Studies
Greenfield Community College
Greenfield, MAServSafe Food Protection Manager Certification -
ServSafe
Framingham, MA10.2016
Time Management Certification -
Franklin Covey
Framingham, MA03.2015
Hazardous Material Safety Handling Certification -
PR Management
Framingham, MA04.2019
ServSafe Food Allergen Certification -
ServSafe
Framingham, MA03.2019
Skills
- Restaurant operations management
- Adaptable
- Supervisory skills
- Customer-oriented
- Hiring and training
- Organization and prioritization
- Stable work history
- Labor and food cost control
- Staff development talent
- Cleaning and organization
- ServSafe certified
- Dish preparation
- Cutting and slicing techniques
- Food presentation
- High volume production capability
- Food preparation
- Ingredient inspection
- Equipment cleaning and maintenance
- Team-oriented
- Foodservice sanitation
- Working collaboratively
- Work ethic
- Time management
- Multitasking
- People skills
- PPE use
Timeline
Substitute
Mohawk Trail Regional School District
05.2021 - Current
Restaurant General Manager
PR Restaurants, DBA Panera Bread
11.2010 - 06.2020
Restaurant District Manager
Sondocatt Investments, DBA Wendy's Restaurants
01.1980 - 11.2010
ServSafe Food Allergen Certification -
ServSafe
Hazardous Material Safety Handling Certification -
PR Management
Time Management Certification -
Franklin Covey
ServSafe Food Protection Manager Certification -
ServSafe
Some College (No Degree) - Liberal Arts And General Studies
Greenfield Community College