RONALD DEAN WEBER
Benton City,Washington
Summary
I am a self-motivated service professional with robust experience in customer service and administrative support, ready to excel in fast-paced environment. Demonstrates strong focus on team collaboration, ensuring reliability and adaptability to changing needs. Skilled in communication, problem-solving, and maintaining detailed records. Known for high standards and delivering results-driven service.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Service Writer/Manager
Mountain Valley Automotive and Fabrication LLC
09.2017 - 07.2025
- Consulted with customers to assess service requirements and produce accurate orders.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Utilized industry-specific software programs efficiently to manage work orders, invoices, and customer information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Service Writer
Atomic Auto Body
07.2013 - 08.2017
- Consulted with customers to assess service requirements and produce accurate orders.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Utilized industry-specific software programs efficiently to manage work orders, invoices, and customer information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Service Writer/Manager
Sunnyside Automotive & Exhaust
10.2011 - 06.2013
- Consulted with customers to assess service requirements and produce accurate orders.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Manage employees to keep them on task. Ordering and checking in parts and light bookkeeping.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Claims Adjuster
Allied Insurance Company / Nationwide Insurance
08.2004 - 09.2011
- Received claims remotely on a daily base. Consulted with customers and or auto body shops to arrange inspection of damaged vehicles.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Utilized industry-specific software programs efficiently to manage work orders, invoices, and customer information.
- Participated in ongoing training programs to stay current with industry trends and best practices.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Associate of Applied Science - Criminal Justice
Clackamas Community College
Clackamas, ORSkills
- Sales transactions
- Schedule coordination
- Cost estimates
- Customer service expertise
- Invoice verification
- Effective writing
- Record preparation
Certification
- Certified RV Service Writer/Advisor, RVDA Learning Center
- I-Car Auto Body Service Write/estimator, I-Car Industry
Timeline
Service Writer/Manager
Mountain Valley Automotive and Fabrication LLC
09.2017 - 07.2025
Service Writer
Atomic Auto Body
07.2013 - 08.2017
Service Writer/Manager
Sunnyside Automotive & Exhaust
10.2011 - 06.2013
Claims Adjuster
Allied Insurance Company / Nationwide Insurance
08.2004 - 09.2011
Associate of Applied Science - Criminal Justice
Clackamas Community College
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