Ronald Duck

Results-driven management professional with over 10 years of experience in operations direction and staff performance enhancement. Expertise in budgeting, auditing, and inventory control to achieve operational efficiency. Skilled in financial analysis and reporting to inform business strategy. Proven project manager and compliance specialist adept at navigating fast-paced environments while ensuring accuracy and profitability.

• Store It All Storage, Kingwood, TX, 01/01/08, Present, Houston District Manager/Facility Manager, Directly responsible for the management and operation of up to 7 stores including a team of up to 15 employees., Manage budgeting profit and loss assist with numerous facilities ensuring the highest performance of operations., Oversee multiple properties and manage team members., Perform quarterly audits, store visits, performance reviews., Develop Marketing strategies and promotions., Conduct training of managers and staff., Oversee maintenance and repair costs., Maintain occupancy to a level of 95% or higher to maximize profits., Create and implement Marketing strategies for managers to promote their properties., Drive sales in opening new accounts and upgrading existing services., Quickly and effectively solve customer challenges., Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service., Partner with Penske Truck Rental to operate truck rentals with sales/service., Use Microsoft Excel, WordPerfect, Microsoft Word, Microsoft Office and SiteLink for projects., Train, motivate, and supervise customer service employees., Consistently recognized for outstanding performance and received awards for top sales for over the past 9 years., Recipient of 'Total Quality Customer Service' Professional awards., Increased revenue over 10% every year., Created a great network with apartment managers and local realtors to promote the facility and increase revenue.
• Humble First Assembly of God, Humble, TX, 01/01/03, 01/01/07, Associate Pastor, Worked directly with pastoral staff for all events and church services., Managed operations, special events, worked with members to provide outstanding services for families., Established an assimilation program for new guests and members., Led all aspects of the volunteer ministry department; implemented training and recruiting of up to 150 individuals.
• Super Target, Humble, TX, 01/01/01, 01/01/04, Flow Team Leader, Managed Logistics, Inventory Control and scheduling of team members., Directly supervised 100+ team members ensuring the highest level of performance meeting all employment laws., Interviewed, hired and trained new team members., Successfully served as a key member streamlining operations from opening to closing., Increased staff performance and morale.
• Rent a Center (Renters Choice, RentWay), Houston Area, TX, 01/01/92, 01/01/00, Store Manager, Managed P&L, budgeting and maintained ledgers., Monitored inventory control and purchased new items., Trained and supervised a team of employees increasing sales and customer service., Monitored accounts to ensure satisfaction of products., Increased revenue, staff performance and built a high performing team of employees recipient of recognition for outstanding customer service protocols.