Microsoft Office
Ronald Foster
Raeford,NC
Summary
Hardworking and passionate job seeker with strong organizational skills, eager to secure a remote customer service position. Ready to help team achieve company goals. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to achieve customer satisfaction. I also have a strong background in customer relations and communication.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
ECS Virtual Customer Support
Miramar, FL
03.2022 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Educated customers about billing, payment processing and support policies and procedures
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Met customer call guidelines for service levels, handle time and productivity.
Perishable Associate
Ahold Delhaize ( Food Lion )
Raeford, NC
07.2023 - 07.2024
- Assisted customers in the meat department
- Weighed, packaged and labeled meats
- Unloaded, sorted and stored meats in their proper locations.
Maintenance/Porter
Carrols Corporation ( Burger King )
Raeford, NC
10.2022 - 03.2024
- Regulated temperatures on fryers and broilers
- Made general repairs, any major issues were escalated to management
- Organized and maintained freezers and coolers
- Greeted and assisted customers with professionalism.
Education
Certificate - Office Technology/Network Administration
ECPI College of Technology
Raleigh, NC06.1996
High School Diploma -
Frankfurt American High School
Frankfurt, West Germany05.1979
Skills
- Conflict Resolution
- Computer Proficiency
- Customer Service
- Critical Thinking
- Active Listening
- Professional Telephone Demeanor
- Calm and Professional
- Managing Multiple Tasks
- Problem-Solving Ability
References
References available upon request.
Timeline
Perishable Associate
Ahold Delhaize ( Food Lion )
07.2023 - 07.2024
Maintenance/Porter
Carrols Corporation ( Burger King )
10.2022 - 03.2024
Customer Service Representative
ECS Virtual Customer Support
03.2022 - Current
Certificate - Office Technology/Network Administration
ECPI College of Technology
High School Diploma -
Frankfurt American High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Software
Interests
Reading
Sports
Church
Languages
English
Native language
German
Beginner
A1
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