Ronald Hall
San Antonio,TX
Summary
Dynamic IT professional with extensive experience at Northside ISD, excelling in server management and technical support. Proven ability to troubleshoot complex issues and enhance system performance. Skilled in software installation and user access management, delivering effective end-user training and support to ensure operational excellence.
Overview
41
41
years of professional experience
Work History
Systems Administrator
Northside ISD
08.2000 - Current
- Orchestrated integration and communication of software upgrades.
- Configured and tested Windows Server operating systems with roles features.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Performed software installations and upgrades to Novell or Windows operating systems.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Integrated and updated software products to boost system compatibility.
- Conducted routine and emergency maintenance of assigned data center equipment.
- Diagnosed and resolved hardware and software issues.
- Monitored networks and network devices to resolve technical problems quickly.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Maintained Backups and Data recovery for servers and users.
- Fixed websites and servers that contained discovered vulnerabilities.
IT Technician
Frost National Bank
07.1995 - 07.2000
- Maintained office PCs and laptop devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and Teller Stations.
- Installed and configured operating systems and applications.
- Created user accounts and assigned permissions.
- Tested new software and hardware prior to deployment.
- Configured hardware devices and software to set up work stations for employees.
- Removed viruses from laptops and desktop systems.
IT Technician
ISS/ISA Formerly Ketterman's Inc
04.1994 - 06.1995
- Configured systems according to prescribed software and hardware frameworks.
- Offered assistance in implementing and developing training programs.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Configured and tested new software and hardware.
- Removed viruses from laptops and desktop systems.
- Responded to support requests from end-users and walked individuals through basic troubleshooting tasks via telephone and in person contact.
Personal Computer Technician
Sears Business Center\Inscom
03.1993 - 03.1994
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Recommended new and replacement hardware and software purchases.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Proved successful working within tight deadlines and a fast-paced environment.
Personal Computer Technician
Digitron Inc
08.1992 - 03.1993
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Installation, maintenance and repair for complex internal computer hardware and various software applications.
Field Service Technician
Ketterman's Inc
04.1984 - 06.1992
- Reviewed technical documentation to complete equipment maintenance and repair.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Maintained site inventory of replacement parts .
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Use of such equipment as Oscilloscopes, VOMs, and Frequency Generators.
Education
History
American Military University
Charleston, WV12-2020
Bachelor of Arts - History
The University of Texas At San Antonio
San Antonio, TX05-2016
No Degree - Network And System Administration
Northwest Vista College
San Antonio, TX05-2006
Skills
- IT procedure development
- Program installations
- Troubleshooting and diagnosis
- User access management
- End-user training
- Server and system administration
- System monitoring
- Scripting languages
- Software installation
- Server management
- Technical support
Timeline
Systems Administrator
Northside ISD
08.2000 - Current
IT Technician
Frost National Bank
07.1995 - 07.2000
IT Technician
ISS/ISA Formerly Ketterman's Inc
04.1994 - 06.1995
Personal Computer Technician
Sears Business Center\Inscom
03.1993 - 03.1994
Personal Computer Technician
Digitron Inc
08.1992 - 03.1993
Field Service Technician
Ketterman's Inc
04.1984 - 06.1992
History
American Military University
Bachelor of Arts - History
The University of Texas At San Antonio
No Degree - Network And System Administration
Northwest Vista College
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