Ric Fulgencio
Summary
Accomplished Systems Administrator with a proven track record at Coral Oaks, recognized for enhancing system efficiency and reliability through expert network administration and capacity planning. Demonstrated expertise in IT procedure development and system monitoring has led to significant improvements in security measures and user support, showcasing strong problem-solving abilities and technical acumen. Career aspirations include further advancing system optimization strategies to drive organizational success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Systems Administrator
Coral Oaks
04.2024 - Current
- Administered and maintained the Office 365 cloud-based application suite, including Exchange Online, Microsoft Teams, and OneDrive for Business.
- This involves troubleshooting Microsoft Exchange performance and security issues related to mail blockage, spam, Outlook (OWA) access, and slow performance.
- Manages the administration, configuration, troubleshooting, fine-tuning, and updating of wireless networks, wireless servers and controllers, and access points in a dynamic Aruba wireless environment.
- Directed processes for installing, configuring, and maintaining HP Aruba switch firmware updates in network settings.
- Responsible for administering, maintaining, and updating VMware, VCenter Server, ESXi Host, Windows 2019R Servers, Active Directory, DNS, DHCP, SAN Storage, and Veritas Backup Exec
- Provide secondary support to the database administrator for the administration, maintenance, and management of the database server, user, and patient accounts, file access, and security permissions in compliance with the California Confidentiality Information Act (CMIA) to protect patient health information.
- Collaborated with help desk system and IT technicians to efficiently address hardware and software issues.
- Provides technical and helpdesk support to end users and systems issues, updates the user knowledge base documentation, and delivers training to over 100 end users on new systems, software, and devices.
- Created departmental policies, procedures, system processes, backup strategies, and disaster recovery plans.
- Configured essential network services including DHCP, DNS, Active Directory, and Group Policy Objects.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Built new file servers to maximize web hosting, terminal servers and domain control performance.
- Created online documentation to help employees resolve day-to-day issues.
System/Wireless Administrator
Ellucian
12.2014 - 11.2023
- Spearheaded the development of the Wireless Technical Design and IT Project Plan
- Worked with Aruba Consultant in managing the overall project, which included conducting site surveys, handling technical implementation, installation, configurations, deployment of OVA template in VMware, and rolled-out of three Aruba Mobility Masters, four 7220 Controllers, three ClearPass AAA servers, one Airwave, and 1,670 of 550 series and 503 series campus Access Point on an on-prem environment for the two campuses
- Collaborated with the Senior Network Services Director in developing and implementing IT policies and procedures for wireless access to faculty, staff, and students for two campuses
- Implemented and managed security measures including encryption, authentication, and role-based access control to Faculty, students, and guests from other universities and research institutions using Eduroam Global roaming services on the Aruba Wi-Fi network
- Managed Aruba partner and vendor relationships with the Aruba Account Manager and Aruba Support Team (TAC) to resolve escalated incidents, hardware replacement, and hardware and software contract maintenance
- Managed the administration, maintenance, configuration, and deployment of IOS firmware upgrades, patches, and hotfixes on Aruba wireless mobility conductors and controllers, ClearPass servers, airwaves, and access points
- Configured and managed the administration and maintenance of Aruba ClearPass OnGuard for advanced end-point protection, posture assessments, health checks, and ensuring compliance of devices before connecting to wired and wireless networks
- Provided Tier 2 second-level support to faculty, staff, students, and visitors to help them identify, troubleshoot, and resolve issues related to connecting their devices to the Mount Saint Mary's University wireless network
- This involved resolving issues such as erratic Wi-Fi connections, login problems, Guest captive portal redirects, and device failure to meet ClearPass Onguard security compliance requirements
- Planned and coordinated proactive wireless maintenance windows for disaster recovery tests and implemented necessary corrective actions to ensure high business uptime
- Managed and maintained Aruba 2930M PoE+ switches and Extreme 5420M Edge Switches for the two campuses
- Administered and facilitated the installation of patches and upgrade of EXOS firmware
- Provided secondary support on the configuration, maintenance, and troubleshooting of Windows 2019R servers, Active Directory/Group Policies, DHCP Server, documentation of Office 365 system, Microsoft two-factor authentication, and Microsoft Teams
- Managed and maintained the physical copper and fiber cable infrastructure, including documenting and implementing standards, and evaluating contractor work for compliance
System Support Engineer
Aviva Family and Children's Services
Los Angeles, CA
05.2014 - 11.2014
- Provided First-tier support for troubleshooting VDI images, Sonic Firewall, Routers, switches, Storage Area Networks, Microsoft Exchange 2010, and Windows Servers in an Active Directory and VMWare vSphere Horizon View Virtual Desktop Infrastructure
- Actively monitored Sonic VPN/Firewall logs, intrusion detection logs, and network traffic for unusual or suspicious activity implemented mitigation plans, and improved systems and network security posture
- Maintained and administered the installation and upgrade of Microsoft security patches and hotfixes on ESXI Host, VDI images, Windows Servers, Active Directory, Exchange 2010, DNS, and GPO policies both for physical and VMWare virtual servers at four offices
- Monitored and maintained the health condition, alerts, and network performance of the NetApp Storage system using monitoring tools available on ON-command Unified Manager / DFM
- Administered and maintained the Veeam One backup and recovery of applications and files for physical and virtual servers at four offices by keeping information confidential
System Administrator
Los Angeles Regional Food Bank
Los Angeles, CA
04.2012 - 03.2014
- Set up, installed, and administered virtualized environment on VMWare vSphere ESXi 5.1 and Cybernetics SAN storage
- Performed daily backup and monitoring of ESXi host and VMWare virtual servers using Veeam Backup & Replication and Veeam One Alert Monitoring software
- Configured and administered Windows Server 2003 R2, 2008 R2, and 2012, Active Directory, DNS, and GPO Policies both for physical and VMWare virtual servers at central and satellite offices
- Provided systems, administration, and user support for Google Apps Mail application
- Provided technical and end-user support for Microsoft Dynamics NAV 2009, CSFP KITS, Raisers Edge, and SQL Server applications for 100+ users
- Configured and administered user remote access connection to office network resources using OpenVPN open-source software application
Education
Diploma in Leadership and Management Development Program -
ATENEO De Manila Graduate School of Business
Bachelor of Science - Computer Science
Central Colleges of the Philippines
Skills
- Program installations
- IT procedure development
- Threat assessment
- System monitoring
- Network Administration
- Capacity planning
Certification
- ITIL Certified Foundation v3
- Aruba ClearPass Certified Professional
- Proofpoint Certified Ransomware Specialist
- Proofpoint Certified DLP Specialist
Timeline
Systems Administrator
Coral Oaks
04.2024 - Current
System/Wireless Administrator
Ellucian
12.2014 - 11.2023
System Support Engineer
Aviva Family and Children's Services
05.2014 - 11.2014
System Administrator
Los Angeles Regional Food Bank
04.2012 - 03.2014
Diploma in Leadership and Management Development Program -
ATENEO De Manila Graduate School of Business
Bachelor of Science - Computer Science
Central Colleges of the Philippines
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