Ryan Tang
Hesperia,USA
Summary
Experienced Systems Administrator with 15 years of expertise in design, development and maintenance of complex software and management of server infrastructures and data center operations across operating system platforms. Highly proficient in implementing enterprise solutions for business applications in broad scale, web-delivered environments. Determined to deliver best technical solutions to meet functional and business requirements. Diligent troubleshooter, with strong communication skills to interact effectively with employees and departments various IT environments. Flexible with positive work attitude focused on producing results under tight deadlines. Demonstrated understanding of the Software Development Life Cycle.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Systems Administrator
Essential Access Health
08.2022 - Current
- Manage VMWare vSphere Clusters at the Data Center level for LA Headquarter and Berkley including checking the health of all Hosts and VM Objects in vCenter, making sure vCenter plug-ins function properly, making sure there are no resource bottlenecks, checking to see if any LUNs with low disk space, managing and deploying ESX patches and VM patches
- Manage organization day to day Microsoft RDS Cluster Environment to ensure staff can access in-house applications including in-house databases, office suite products, intranet, and Clinic applications
- Manage organization Dr and Backup using Veeam Backup software to ensure successful weekly and nightly are backup to local NAS and offload to Cloud Storage
- Administer and troubleshoot Cisco VPN client accounts and connection to the organization's ASA firewall
- Manage company VOIP phone system including creating/Editing user phone extensions, phone registrations, and multiple call queues
- Administer and Manage organization servers both on-premise and on Azure cloud and User Administration for Office365
- Provision Wyse thin clients, laptops, and desktop PCs on an as-needed basis
- Provide Tier-2-3 technical support on an as-needed basis and train helpdesk technicians
- Manage various IT projects assigned by the IT Director
Tier2 Technical Support-Systems Engineer USA & Canada
Varian Medical Systems
01.2022 - 06.2022
- Company Overview: Remote/Home
- Provide Tier2/3 phone support to hospitals in North America and Canada customers that are currently using Varian EMR Radiation Treatment Machines and Applications such as Aria and Eclipse, 4DIT, Clinic/Halcyon, and Mobius
- Assist with Tier3 Support troubleshooting both On-Prem./Off Prem
- To Varian customers in both standalone/Citrix environments
- Meeting daily and weekly SLA on support cases for Varian customers using the Salesforce ticketing system
- Troubleshoot Varian customers’ EMR database issues using SQL queries and tools
- Remote/Home
Systems Engineer –Local ITC
McKesson Corp
02.2016 - 01.2022
- Company Overview: City of Hope Southern CA
- Provide day-to-day support of ARIA EMR application to both doctors and nurses for all 9 USON-COH sites in the greater Inland Empire territory
- Provide day-to-day support that includes installation and configuration of 3rd party’s oncology applications such as Sun Nuclear, GE Scan CT, Mobius, Radnet, Varian 4DT treatment machine, and Eclipse
- Participated in McKesson and COH network integration in 2018 in the Southern CA territory
- Taking the lead as a Field Systems Engineer on a day-to-day basis providing technical support to both Physicians and Staff for all 9 clinical joint venture sites for McKesson and City of Hope
- Install and configure server systems, SonicWALL firewall, Cisco switches, VLANS, port assignments, hard-set ports to 1000/100 Mbps, hardware and software patches, and upgrades
- Servers, HP ProLiant, Dell Switches, HP Procurve, HP 5120
- Cisco, Catalyst Models
- Set up servers, and rack servers; Installation of Windows 2003, 2008, 2012, and 2016 server OS
- Configure and troubleshoot TCP-IP, DHCP, and DNS
- Administer Active Directory users, folder shares, and OUs
- Support Backup Servers NAS Drobos 5N– Backup EXEC Symantec & ARCServ and Commvault
- Acronis Backup & Recovery Image with creating and deploying software image packages
- Support File Print Servers and manage permissions
- Knowledge and experience working with VMWare Virtualization in a hospital data center environment
- Provide 2nd tier on a need basis to clinic staff and physicians including application training
- Participate in VOIP PBX upgrade and migration for all clinics to 8x8 PBX
- Work with vendors such as GE and Varian to troubleshoot, and support treatment machines for all 9 sites
- Provide hands-on training to new local IT Support Engineers on a needed basis
- City of Hope Southern CA
Systems Engineer
VICTOR VALLEY GLOBAL MEDICAL CENTER
06.2014 - 02.2016
- Maintain and administer Victor Valley Global Medical Center’s day-to-day Citrix VDI environment using Citrix Studio 7.6 to manage machine catalogs, Delivery Groups, and Citrix Policies
- Monitoring day-to-day IT network operations for Victor Valley Hospital data center using various technologies and tools such as SolarWinds NPM, VMware VCOPs, and Citrix Studio and Director
- Administering VLAN changes and port configurations on Cisco catalyst 3800, Distribution 4500, and Nexus 7000K
- Manage and configure Cisco ASA VPN tunnels including troubleshooting and building tunnels
- Lead Engineer to deploy Solar winds NPM to the hospital data center infrastructure to monitor server interfaces, switches and firewall interfaces and ports, IP address management, and SQL databases for the hospital EMR application
- Maintain and administer current EMC storage environment and backup solutions to resolve storage shortages, alerts, and resolve any performance issues, working with DBAs to optimize the SQL database environment, and maintaining a proper backup schedule, restoring recovery data as requested by users and management using Avamar and Data Domain backup system
- Administer software patches and updates to Victor Valley Hospital Cisco UCS, EMC VNX and Avamar, and windows servers
- Administer DR between Victor Valley and Corporate data Center using EMC Recover Point and Avamar replication technology
- Configure, monitor, and maintain email applications or virus protection software
- Install and configure wireless networking equipment
- Document design specifications, installation instructions, and other system-related information
System Administrator
CHILDREN ONCOLOGY GROUP
12.2013 - 06.2014
- Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary
- Analyze equipment performance records to determine the need for repair or replacement
- Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes
- Install and configure wireless networking equipment
- Perform routine maintenance or standard repairs to networking components or equipment
- Backup network data
System Administrator
BUSINESS CONSUMER ALLIANCE
03.2013 - 12.2013
- Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary
- Configure, monitor, and maintain email applications or virus protection software
- Confer with network users about how to solve existing system problems
- Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system
- Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes
Systems Administrator
Schwarzkopf Professional Inc
04.2005 - 01.2013
- Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary
- Perform data backups and disaster recovery operations
- Plan, coordinate, and implement security measures to safeguard information in computer files against accidental or unauthorized damage, modification, or disclosure
- Work as part of a project team to coordinate database development and determine project scope and limitations
- Specify users and user access levels for each segment of the database
- Approve, schedule, plan, and supervise the installation and testing of new products and improvements to computer systems such as the installation of new databases
- Review project plans to plan and coordinate project activity
- Manage backup, security, and user help systems
- Load Balancers - Citrix NetScaler Appliance Administration
- VMWare VSphere 5.5 Administration
- Microsoft Windows Server 2008/2012 R2 (Active Directory, DNS, DHCP Management)
- Cisco ASA 5500- Firewall, Cisco Catalyst 3800, 4500, and Nexus 7000K
- EMC VNX5600 SAN and Avamar Administration and Management
- TrendMicro Deep Security for Virtualization and VNX, Endpoint Protection
- Barracuda SPAM and web filter Administration
- Solar winds Orion- NPM, SAM, IPMAN
- Exchange 2010/2013 Administration
- Microsoft Lync 2013
- Cisco UCS Administration
- Data Center Project Management
Support Analyst
BUYERS WARRANTY TITLE COMPANY
01.2003 - 03.2005
- Provide staff and users with assistance with sole computer-related problems, such as malfunctions and program problems
- Determine computer software or hardware needed to set up or alter a system
- Expand or modify the system to serve new purposes or improve workflow
- Test programs or databases, correct errors and make necessary modifications
Education
Bachelor of Science - Telecommunications Management
Devry Institute of Technology
Pomona CA 06-2002
Skills
- Program installations
- IT procedure development
- Network protocols
- Systems deployment
- System monitoring
- Firewall configuration
- Troubleshooting and diagnosis
- User access management
- Patch management
- Operating systems
- Data backups
- Network repairs and maintenance
- Active Directory knowledge
- Network monitoring
- PC diagnostics
- Third-party integration
- Support request management
- Servers expertise
- System updates
- Server Management
- Incident Management
- Wireless Networking
- Network Troubleshooting
- System Administration
- Problem-solving abilities
- Software Installation
- Software patching
Certification
CompTIA Networking & Security Plus
Timeline
Systems Administrator
Essential Access Health
08.2022 - Current
Tier2 Technical Support-Systems Engineer USA & Canada
Varian Medical Systems
01.2022 - 06.2022
Systems Engineer –Local ITC
McKesson Corp
02.2016 - 01.2022
Systems Engineer
VICTOR VALLEY GLOBAL MEDICAL CENTER
06.2014 - 02.2016
System Administrator
CHILDREN ONCOLOGY GROUP
12.2013 - 06.2014
System Administrator
BUSINESS CONSUMER ALLIANCE
03.2013 - 12.2013
Systems Administrator
Schwarzkopf Professional Inc
04.2005 - 01.2013
Support Analyst
BUYERS WARRANTY TITLE COMPANY
01.2003 - 03.2005
Bachelor of Science - Telecommunications Management
Devry Institute of Technology
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