Ronald Izzo
Lynbrook,NY
Summary
Proven driver with a track record of enhancing Courtesy Express's reputation through punctual deliveries and exceptional customer service. Skilled in route optimization and time management, consistently maintaining a clean driving record. Excelled in fostering client trust, achieving an accident-free record, and contributing to team productivity. Demonstrates strong customer service and navigational abilities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Driver
Courtesy Express
11.2005 - 04.2024
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Obtained signatures from customers upon delivery of goods.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
- Reduced delivery times with careful planning and route optimization.
- Assisted in loading and unloading goods, ensuring they were securely fastened and undamaged upon arrival.
Education
Associate of Arts - Marketing
New York City College of Technology of The City University of New York
Brooklyn, NY06.1982
Skills
- Time Management
- Valid Driver's License
- Customer Service
- Clean Driving Record
Certification
- CDLA License
Timeline
Driver
Courtesy Express
11.2005 - 04.2024
Associate of Arts - Marketing
New York City College of Technology of The City University of New York
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