Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ronald Jamison

Pataskla,OH

Summary

Newly licensed Class A Commercial Driver with clean driving history and commitment to safety. Accustomed to daily routes with multiple stops. Coordinates smooth loading, unloading and load processing at each location. Meticulous about updating paperwork and DOT-compliant records.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Technical Expert

Verizon Wireless
11.2019 - 12.2022
  • Responsible for Tier1 and Tier 2 Troubleshooting
  • Actively communicating with customers to properly diagnose customer concerns and resolve issues
  • Responsible for troubleshooting hardware, software, application and network issues
  • Promoting Verizon by showing value of the network, system and new advancements
  • Responsible for taking escalated calls regarding cellular network and working closely with Network Engineer team to find proper solutions for indoor and outdoor coverage issues.

Chat Support Specialist

Verizon Wireless
12.2016 - 11.2019
  • Responded to customer inquiries and provided accurate information about products and services via live chat.
  • Worked closely with each customer to carefully resolve issues within timely fashion.
  • Monitored customer conversations and provided timely, knowledgeable assistance.
  • Documented all customer information accurately in computer system, providing dated notes for future reference.

Tech Support Specialist

Verizon Wireless
06.2015 - 12.2016
  • Customer solutions uses negotiation and problem-solving skills to resolve customer concerns
  • Utilizes troubleshooting guides on all calls that require device assistance
  • Identify and assess customer needs based on interactions
  • Troubleshoot and communicate technical answers clearly and concisely
  • Takes accountability and resolves all customers’ issues and follow up when appropriate
  • Review all customer account information while on calls to identify and match customer's need with the appropriate product and / or service (e.g., upgrades, adding a line).

Customer Service Agent

Verizon Wireless
01.2015 - 06.2015
  • Review all customer account information while on calls to identify and match customer's need with the appropriate product and / or service (e.g., upgrades, adding a line)
  • Uses negotiation and problem-solving skills to resolve customer concerns
  • Offers and educates on the benefits of products and services and explains how the recommendations will add value to the customer’s wireless experience
  • Recognizes bells of churn and responds with effective recommendations.

Education

No Degree - CDL Driver Training

Maverick Transportation
Little Rock, AR
08.2023

No Degree - Computer Information Systems

Columbus State Community College
Columbus, OH
2018

Skills

  • Operational Efficiency
  • Heavy Haul Expertise
  • Laborer Oversight
  • Route Logs
  • Equipment Inspection
  • Excellent customer service and organization skills
  • Analytical and conceptual skills
  • Organizational and planning skills

Certification

  • Certified CDL A Driver, Maverick Transportation - 2023

Timeline

Technical Expert

Verizon Wireless
11.2019 - 12.2022

Chat Support Specialist

Verizon Wireless
12.2016 - 11.2019

Tech Support Specialist

Verizon Wireless
06.2015 - 12.2016

Customer Service Agent

Verizon Wireless
01.2015 - 06.2015

No Degree - CDL Driver Training

Maverick Transportation

No Degree - Computer Information Systems

Columbus State Community College

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Ronald Jamison