Ronald Jones
Dallas,TX
Summary
Tenacious Sales Representative accomplished in prospecting leads, bringing in new customers and closing sales. Consistently exceeds quotas and maximizes business profits. Driven to continuous personal improvement with competitive and ambitious mindset. Anticipates and overcomes roadblocks with savvy mindset and sales experience.
Overview
11
11
years of professional experience
Work History
Property Claims Adjuster
State Farm
08.2023 - Current
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
- Examined claims forms and other records to determine insurance coverage.
- Documented all investigation activity and presented reports to management.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
Sales Consultant
Fitzgerald Hyundai, Subaru and Genesis
02.2023 - 07.2023
- Communicated with customers and leveraged active listening and consultative sales strategy to assess needs
- Explained and demonstrated features and benefits of dealership vehicles
- Drove revenue through sales of vehicle upgrade packages, warranties and service plans
- Developed and maintained strong rapport with potential customers via email and phone
- Facilitated test drives and explained vehicle features to provide customers with enhanced buying experiences
- Facilitated timely sales or visit follow-up to retain strong rapport with previous and prospective customers
- Promoted manufacturer and dealer incentives to drive revenue
- Explained warranties, model upgrades and dealer services to create upsell opportunities.
Senior Sales Consultant
Carmax Auto SUPERSTORE
12.2021 - 02.2023
- Maintained a comprehensive and extensive knowledge of company products
- Provided customers with product advice suited to their specific needs and interests
- Responsible for establishing and maintaining a database of customers
- Used my exceptional product knowledge to create innovative sales techniques which lead to my team exceeding our monthly quota goals by 35%
- Cultivated strong personal relationships with clients using my excellent interpersonal skills which increased repeat business by 50%.
Senior Claims Adjuster
Progressive
07.2021 - 06.2022
- Collaborated with appraisal and salvage professionals to facilitate resolution of vehicle damage
- Reviewed policy documents and facts of loss to verify coverage
- Maintained updated knowledge of auto claims, current guidelines and court decisions impacting claims function
- Maintained accurate documentation to retain claim file integrity
- Coordinated repair services for damaged vehicles and assisted with rental reimbursements.
Supply Chain Specialist
Army
05.2013 - 05.2021
- Led supply chain improvement efforts through management of carrier relationships, customs activities and international security measures
- Discovered most reliable and cost-effective shipping methods by analyzing previous shipment data
- Integrated financial and operation plans with strategic objectives to deliver improved operational and financial results to boost customer satisfaction, profitability and working capital
- Oversaw supply chain and supported tech transfer projects, batch release testing, change management and resolution of customer complaints.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Manchester, NH05.2021
Associate of Arts - Culinary Arts
Le Cordon Bleu College of Culinary Art
Atlanta, GA10.2013
Skills
- Effective Planning
- Computer literacy
- Attention to detail
- Process improvement
- Customer service
- Relationship building
- Acquire new business
- Teamwork
- Verbal communication
- Problem-solving skills
- Time Management
Timeline
Property Claims Adjuster
State Farm
08.2023 - Current
Sales Consultant
Fitzgerald Hyundai, Subaru and Genesis
02.2023 - 07.2023
Senior Sales Consultant
Carmax Auto SUPERSTORE
12.2021 - 02.2023
Senior Claims Adjuster
Progressive
07.2021 - 06.2022
Supply Chain Specialist
Army
05.2013 - 05.2021
Bachelor of Science - Business Administration
Southern New Hampshire University
Associate of Arts - Culinary Arts
Le Cordon Bleu College of Culinary Art
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