RONALD KATO
General Manager
WALTHAM,MA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
General Manager
Domino's Pizza
WALTHAM, United States
07.2020 - Current
- Developed and maintained relationships with customers and suppliers through account development.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and implemented strategies to increase sales and profitability.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assistant Manager
DOMINOS INC
Waltham, MA
11.2018 - 07.2020
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Created employee schedules to align coverage with forecasted demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Monitored security to protect employees, customers and property.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Customer Service Representative
DOMINOS INC
Waltham, MA
04.2018 - 11.2018
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Educated customers about billing, payment processing and support policies and procedures.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Increased efficiency and team productivity by promoting operational best practices.
Education
No Degree - Computer Science And Programming
05.2001 -
CERTICATION - FULL STACK WEB DEVELOPMENT
01.2023 - Current
CERTICATION - Software Engineering - Backend Development
01.2023 - Current
CERTICATION - Cybersecurity
01.2023 - Current
Skills
Performance improvement
Efficient multi-tasker
Effective leader
Verbal and written communication
Staff training/development
Exceptional interpersonal communication
Surfing through the company email.
Technological advancements in the world are vital organs in our bodies, once they fail, much realization comes to display. It is super important to appreciate these advancements, they inform one of a multitude of information itself and solutions.
Timeline
SOURTHEN NEW HAMPSHIRE UNIVERSITY - CERTICATION, FULL STACK WEB DEVELOPMENT
01.2023 - Current
SOURTHERN NEW HAMPSHIRE UNIVERSITY - CERTICATION, Software Engineering - Backend Development
01.2023 - Current
SOURTHERN NEW HAMPSHIRE - CERTICATION, Cybersecurity
01.2023 - Current
General Manager - Domino's Pizza
07.2020 - Current
Assistant Manager - DOMINOS INC
11.2018 - 07.2020
Customer Service Representative - DOMINOS INC
04.2018 - 11.2018
Massachusetts Bay Community College - No Degree, Computer Science And Programming
05.2001 -