Ronald Landrum
Summary
Proven Senior Parts Counter Rep with a track record offering enhancing customer relations and increasing sales through expert client relationship building and sales support. At Carolina Tractor, optimized customer experiences and spearheaded product and service improvements. Skilled in paperwork processing and adept at mentoring junior staff, demonstrating a blend of hard and soft skills essential for driving performance. Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure Material Distribution Handler position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Senior Parts Counter Rep
Carolina Tractor
Asheville, NC
04.2016 - Current
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone and written correspondence.
- Learned and utilized upselling techniques to encourage customers to make additional purchases and increase sales.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Senior Parts Rep
Cleveland Brothers CAT
Bridgeport, WV
05.2012 - 03.2016
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Ordered parts from various distributors to fulfill demands.
- Assisted customers in finding appropriate parts promptly.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Stocked and managed stock of parts.
- Maintained extensive understanding of common problems and methods for repair.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Maintained clean and neat parts counter and sales floor.
- Processed and reshelved return orders, checking for discrepancies, and potential usage.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Adhered to company guidelines for performance and compliance.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Organized parts storage and stocked inventory according to established guidelines.
Education
GED -
Glascock County Consolidated School
Gibson, GA06.1991
Skills
- Paperwork Processing
- Telephone reception
- Customer Support
- Client Relationship Building
- Performance Improvement
- Sales expertise
- Sales Support
- Customer Relations
- Receipting in parts
- Daily cycle counts
- Preparing parts for outbound shipping
- Pulling parts to fulfill customer and shop orders
- Returning parts to inventory
- Building hydraulic hoses
- Assist in maintaining cleanliness of multiple locations
- CPR Certification
Timeline
Senior Parts Counter Rep
Carolina Tractor
04.2016 - Current
Senior Parts Rep
Cleveland Brothers CAT
05.2012 - 03.2016
GED -
Glascock County Consolidated School