Ronald Licht
Niagara Falls,New York
Summary
Flexible, dependable shift manager, operator or customer service specialist with significant experience planning and maintaining work schedules, managing employee relations, and collaborating with supervisors and subordinates to ensure effective customer service.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
18
18
years of professional experience
Work History
Process Specialist Relief
DuPont Yerkes
01.2018 - Current
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Run various processes on assembly line to insure a quality product is made
- Troubleshoot issues on the assembly line to keep production moving
- Operator a fork lift and hand trucks to move materials across the facility.
- Reduced production downtime by maintaining equipment and troubleshooting issues proactively.
- Provided technical support during process upgrades or equipment installations, ensuring minimal disruption to operations.
- Provide feedback on Health and Safety issues to maintain a safe work environment
Shift Supervisor
VanDeMark Chemical Inc
02.2013 - 01.2018
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the equipment
- Supervised 10+ employees, scheduled their training, evaluated and developed performance metrics, and provided feedback for improvement
- Assigned job tasks to employees on a daily basis
- Managed team of 10+ employees to get out production quotas daily
- Scheduled employees overtime and weekly schedules.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
Division Manager
CREDITORS FINANCIAL GROUP
07.2006 - 02.2013
- Provided customer service and was involved in training 10+ new team members each month
- Offered strong customer service skills, keeping customers satisfied and increasing collections on a monthly basis
- Managed the work of 30+ employees
- Made employees weekly schedules and scheduled weekends
- Trained employees daily to follow Federal and local compliance laws
- Constantly met monthly goals and exceeded by triple numbers over several months.
- Identified areas of improvement in operational workflows to better align resources with organizational goals.
- Developed strong team dynamics through regular communication, collaboration, and goal-setting initiatives.
- Fostered a positive work environment through open communication channels, transparent decision-making processes, and employee recognition programs.
Education
Firefighting -
National Fire Academy
Emmitsburg, MarylandFirefighting -
NYS Fire Academy
Montour Falls, New YorkBusiness -
Niagara Wheatfield High School
Sanborn, New York06.1993
Skills
- Customer service
- Communication skills
- Time management
- Leadership
- Management Experience
Presentations
Process Analysis
Production deadline management
Inventory Management
Paperwork Processing
Process flows
Workflow Management
Call Management
Schedule Coordination
Dispute Resolution
Application verification
Process Improvement
Staff Training and Development
Staff Management
Operations Management
Performance Management
Staff Development
Policy Implementation
Schedule Preparation
Workforce Management
Performance Evaluations
Negotiation
Volunteer Experience
- Lewiston Lions Club
- Frontier Volunteer Fire Department
Timeline
Process Specialist Relief
DuPont Yerkes
01.2018 - Current
Shift Supervisor
VanDeMark Chemical Inc
02.2013 - 01.2018
Division Manager
CREDITORS FINANCIAL GROUP
07.2006 - 02.2013
Firefighting -
National Fire Academy
Firefighting -
NYS Fire Academy
Business -
Niagara Wheatfield High School
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