Summary
Overview
Work History
Education
Skills
Timeline

Ronald Parrish

Installation And Repair AT&T Technician
Macomb,MI

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Hardworking I&R Technician bringing 20+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures.

Overview

31
31
years of professional experience

Work History

Customer Service Specialist

AT&T
Royal Oak, MI
2001.01 - Current
  • Performed routine maintenance on copper and fiber for installation and repair.
  • Managed all on-site and off-site installation, repair, maintenance and test tasks.
  • Followed safety procedures to avoid injuries in field.
  • Operated all hand tools and power equipment according to company safety procedures.
  • Reviewed all aspects of job upon completion to alleviate equipment failure and prevent callbacks.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.

Volunteer Firefighter

City Of Fraser
Fraser, MI
05.2000 - 09.2010
  • Responded to confined space incidents, EMS and hazardous material incidents.
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
  • Performed maintenance on water tanks, fire hoses and other firefighting equipment.
  • Provided station tours, pre-incident surveys and installed smoke detectors to provide fire education to public.

Education

State Certification - Fire Fighter

Macomb Community College, Warren, MI

Emergency Medical Technician State Certification - Emergency Medical Responder

Macomb Community College, Warren, MI

Associate in Electronics - Electronics Technology

Macomb Community College, Warren, MI

Skills

Good communication skills

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Timeline

Customer Service Specialist - AT&T
2001.01 - Current
Volunteer Firefighter - City Of Fraser
05.2000 - 09.2010
Macomb Community College - State Certification, Fire Fighter
Macomb Community College - Emergency Medical Technician State Certification, Emergency Medical Responder
Macomb Community College - Associate in Electronics , Electronics Technology

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Ronald ParrishInstallation And Repair AT&T Technician