RONALD POPE
Raytown,Mo.
Summary
Dynamic and results-driven professional with extensive experience at Minit Mart, excelling in customer service and team leadership. Proven track record in enhancing customer satisfaction and optimizing inventory management, while effectively managing budgets to boost profitability. Skilled in decision-making and time management, fostering a motivated and productive work environment.
Overview
24
24
years of professional experience
Work History
Asst: Manager/Store Manager
Minit Mart
04.2009 - 09.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Sea Food Manager
Price Chopper
02.2001 - 01.2009
- Prepared and placed seafood cuts and products in display counter to appeal to customers.
- Wrapped, weighed, labeled and priced cuts of seafood.
- Created clean and inviting appearance for fresh seafood cases to encourage sales.
- Provided detailed information to customers about available seafood products and self-service items.
- Managed daily work schedules for seafood staff.
- Trained team members on proper ways to cut variety of fish to eliminate waste from incorrect cutting.
- Enhanced customer satisfaction by providing high-quality seafood products and exceptional service.
Education
No Degree - Buissnes Mangement
Easten Carolina Univ
Jacksonville, NC11-1979
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Task delegation
- Staff management
- Documentation and reporting
- Customer relationship management (CRM)
- Shift scheduling
- Sales techniques
Timeline
Asst: Manager/Store Manager
Minit Mart
04.2009 - 09.2024
Sea Food Manager
Price Chopper
02.2001 - 01.2009
No Degree - Buissnes Mangement
Easten Carolina Univ
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