Ronald Smith
General Manager
Hamilton,Ontario
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
General Manager
Carquest Canada
Hamilton, Ontario
05.2020 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Sales Executive - Key Accounts
Carquest Canada
Hamilton, Ontario
05.2016 - 05.2020
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Developed new business relationships and maintained existing through regular communications and effective account management.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Sales Representative
Motocade Industries
Toronto, Ontario
09.2002 - 05.2016
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Cold-called leads and closed large number of new sales over several months.
- Surpassed sales objectives several consecutive years by cultivating productive client partnerships.
- Looked after and maintained the out of town warehouse customers (southern Ontario)
Sales Representative
Kar Auto Parts
Mississauga, Ontario
06.1997 - 08.2002
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Cold-called leads and closed large number of new sales over several months.
Education
High School Diploma -
W.A. Porter C.I.
Scarborough OnSkills
- Program Optimization
- Focus and Follow-Through
- Finance and Accounting Oversight
- Problem Anticipation and Resolution
- Sales Tracking
- Hiring and Onboarding
- Inventory Control
Timeline
General Manager
Carquest Canada
05.2020 - Current
Sales Executive - Key Accounts
Carquest Canada
05.2016 - 05.2020
Sales Representative
Motocade Industries
09.2002 - 05.2016
Sales Representative
Kar Auto Parts
06.1997 - 08.2002
High School Diploma -
W.A. Porter C.I.
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