Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ronald Smith

San Bernardino,USA

Summary

Highly motivated [Job Title] with [Number] years of [Industry] experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels. Seasoned Service Manager bringing [Number] years of [Industry] experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing and market positioning.

Overview

38
38
years of professional experience

Work History

Service Manager/IT Specialist

Dial-A-Tech Computer Repair & IT-Support Inc
San Bernardino, CA
12.2009 - Current
  • Met with customers to discuss service needs and offer available solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Provided Onsite, and Remote support for contract customers.
  • Repair of all brands of computers, printers, and notebooks.

Senior Level Service Tech

Micro Center Stores
Tustin, CA
02.1999 - 08.2009
  • Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Cleaned and lubricated parts to keep equipment operating at peak performance.
  • Inspected equipment to diagnose operational issues.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Applied knowledge of standard equipment and manufacturer repair guidelines.
  • Assisted team members with [Type] equipment troubleshooting and diagnostics.
  • Documented all changes and actions in computer-based tracking system.

Computer Technician

Dial- A-Tech Computer Repair
San Bernardino, CA
02.1989 - 08.1999
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Linked computers to network and peripheral equipment.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
  • Imaged and prepared new computers for integration into company networks and systems.

Entry Level Computer Tech

Computer Nook
San Bernardino, CA
12.1984 - 04.1989
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Linked computers to network and peripheral equipment.
  • Went to school for Commodore and Okidata training

Education

Associate of Science - Electronics Equipment Installation And Repair

Golden State Schools For Electronics
San Bernardino Ca
12.1984

Skills

  • Supply Requisition
  • Policy and Procedure Enforcement
  • Work Estimation
  • Business Development
  • Multiple Priorities Management
  • Regulatory Compliance
  • Employee Relations
  • Office Administration
  • Honest and Trustworthy
  • Analytical Thinking
  • Project Planning
  • Maintenance Planning
  • Vendor and Supplier Relations
  • Coaching and Mentoring
  • Technical Troubleshooting
  • Multitasking and Organization
  • MS Office

Timeline

Service Manager/IT Specialist

Dial-A-Tech Computer Repair & IT-Support Inc
12.2009 - Current

Senior Level Service Tech

Micro Center Stores
02.1999 - 08.2009

Computer Technician

Dial- A-Tech Computer Repair
02.1989 - 08.1999

Entry Level Computer Tech

Computer Nook
12.1984 - 04.1989

Associate of Science - Electronics Equipment Installation And Repair

Golden State Schools For Electronics
Ronald Smith