Summary
Overview
Work History
Education
Skills
Timeline
Coveted "Legend" Award Winner with Berkshire Hathaway Home Services Pen-Fed Realty
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Ronald Stalbaum

Wichita,KS

Summary

Dynamic professional with a proven track record at Enterprise Holdings, excelling in customer service and vehicle maintenance. Recognized for enhancing client satisfaction through effective communication and problem-solving. Strong empathy and a clean driving record ensure safe and reliable deliveries, while adaptability and flexibility foster positive relationships with diverse clients.

Experienced with navigating complex delivery routes and customer interactions. Utilizes effective communication to ensure timely and accurate deliveries. Track record of maintaining high levels of customer satisfaction and resolving issues promptly and professionally.

Overview

28
28
years of professional experience

Work History

Customer Service-Driver

Enterprise Holdings
10.2023 - 01.2025
  • Improved customer satisfaction by providing timely and efficient delivery services.
  • Organized paperwork efficiently, including invoices, delivery confirmations, and payment receipts.
  • Kept accurate log of daily deliveries and pick-ups.
  • Ensured compliance with all local, state, and federal regulations while operating vehicles.
  • Safely navigated various road conditions, effectively managing risks to deliver products without damage or delay.
  • Delivered vehicles to other locations or vendors throughout country.
  • Offered flexible availability to accommodate last-minute requests or additional shifts as needed.
  • Communicated effectively with dispatchers regarding any delays or changes in schedule for prompt resolutions.
  • Conducted thorough pre-and post-trip inspections of the vehicle, ensuring proper functioning at all times.
  • Enhanced company reputation with exceptional customer service during deliveries and pickups.
  • Built strong relationships with clients through consistent communication and updates on delivery status.
  • Picked up and delivered trucks for service department.
  • Demonstrated excellent problem-solving skills in addressing unexpected situations during deliveries or pickups.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Fostered positive working relationships with regular customers.
  • Minimized company liability and risks to loads by obeying traffic laws.

Vintage Car, Vintage Motorcyle & Airplane Maintain

Randy McCarty
03.2022 - 09.2022
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.

Customer Service-Driver

Enterprise Holdings
06.2018 - 02.2020
  • Resolved customer complaints promptly, ensuring repeat business and positive referrals.
  • Maintained a clean and safe vehicle for reliable transport of goods to customers.
  • Participated in regular safety meetings, contributing to a secure working environment for all employees.
  • Assisted customers with loading/unloading items when necessary for an enhanced experience.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.

Professional Realtor

Berkshire Hathaway Home Services
03.1999 - 12.2019
  • Collaborated with mortgage lenders, home inspectors, and other professionals to ensure seamless transactions for all parties involved.
  • Conducted comprehensive property research to provide accurate information on pricing strategies and comparative market analysis for clients.
  • Increased client satisfaction by providing exceptional customer service and addressing their unique needs in property transactions.
  • Strengthened relationships with potential buyers and sellers through consistent communication, ensuring a smooth transaction process.
  • Negotiated, facilitated, and managed real estate transactions.
  • Listed and sold over 550 homes throughout eastern Kansas all the way from the Kansas-Oklahoma border to Kansas-Nebraska border. Was awarded the coveted "Legion Award" from Berkshire Hathaway Home Services Pen-Fed Realty!

Licensed Professional Realtor

Prudential Realty-California
05.1997 - 03.1999
  • Assisted first-time homebuyers by educating them on the buying process and guiding them through each step of their journey.
  • Prepared comparative market analyses for prospective sellers to help them understand current market conditions when making selling decisions.
  • Strengthened relationships with clients by maintaining consistent communication and addressing concerns promptly.
  • Organized open houses and private showings, showcasing properties effectively to potential buyers.
  • Collaborated with mortgage lenders, home inspectors, and other professionals to streamline the closing process for clients.
  • Delivered exceptional customer service by promptly addressing client queries and concerns, resulting in a high rate of repeat business and referrals.
  • Increased client satisfaction by providing personalized real estate services tailored to individual needs.
  • Presented purchase offers to sellers for consideration.
  • Advised clients on market conditions and property value for informed decision-making.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Liaised between buyers and sellers to provide positive experiences for both parties.

Education

No Degree - Accounting And Finance

University of Wisconsin Whitewater
Whitewater, WI
05-1965

Skills

  • Strong empathy
  • Safety awareness
  • Clean driving record
  • Stress tolerance
  • Route planning
  • Professional appearance
  • Vehicle maintenance
  • Cross-cultural sensitivity
  • Customer service
  • Safe driving practices
  • Dependability and honesty
  • Customer relationships
  • Adaptability and flexibility

Timeline

Customer Service-Driver

Enterprise Holdings
10.2023 - 01.2025

Vintage Car, Vintage Motorcyle & Airplane Maintain

Randy McCarty
03.2022 - 09.2022

Customer Service-Driver

Enterprise Holdings
06.2018 - 02.2020

Professional Realtor

Berkshire Hathaway Home Services
03.1999 - 12.2019

Licensed Professional Realtor

Prudential Realty-California
05.1997 - 03.1999

No Degree - Accounting And Finance

University of Wisconsin Whitewater

Coveted "Legend" Award Winner with Berkshire Hathaway Home Services Pen-Fed Realty

At the time the the "Legend" Award was given to me I was only the 2nd recipient of the award in the 30 year history of the company. The award was based on my individual sales of 75 or more homes a year over a 5 year period with the high sales years of 82 home sale. 

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