Ronald Terrero
The Bronx
Summary
Experienced Financial Center Manager with a strong background in banking, leadership, and IT services. Leveraging financial expertise and technical acumen to enhance service delivery and drive business growth. Recognized for ability to lead cross-functional teams, spearhead digital solutions, and optimize operations to achieve strategic objectives. Committed to cultivating client relationships and implementing innovative strategies for long-term success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Financial Center Manager
Bank of America
11.2024 - Current
- Mentored staff members in sales techniques, product knowledge, and industry best practices to maximize performance levels consistently.
- Promoted digital banking adoption among customers by providing assistance in using online platforms seamlessly.
- Overcame challenging market conditions by adapting strategies, strengthening client relationships, and maintaining service excellence standards.
- Enhanced customer satisfaction with exceptional service, relationship building, and personalized banking solutions.
- Streamlined operations for increased efficiency through process optimization and workflow management.
IT Service Specialist
Self-employeed
05.2014 - Current
- Upgraded computers with new hardware components like processors, RAMs.
- Resolved customer complaints regarding the performance of their computers or other devices.
- Repaired malfunctioning laptop computers by replacing parts such as motherboards, hard drives, memory modules.
- Assessed customer needs and provided advice on appropriate products or services.
- Monitored system performance metrics to ensure smooth operation of all connected devices.
- Built custom PCs based on customers' specifications using various components from different manufacturers.
Financial Center Assistant Manager
Bank of America
10.2023 - 11.2024
- Collaborate with senior management to implement strategies for business growth and customer retention
- Monitor and analyze key performance indicators to identify areas for improvement and implement action plans accordingly
- Resolve escalated customer issues and inquiries, ensuring a positive customer experience.
- Established internal audit procedures to validate and improve accuracy of financial reporting
- Conducted regular performance reviews for employees to identify areas of improvement.
Senior Banker
Bank of America
09.2022 - 09.2023
- Addressing client concerns, resolving issues, and providing timely and effective solutions to maintain client satisfaction
- Conduct in-depth financial analyses, risk assessments, and due diligence for new business opportunities and potential clients
- Managed diverse client's portfolios, handling their banking, lending, and investment needs
- Provided information of banking products and services, promoting cross-selling opportunities
- Achieved and exceeded individual sales targets through proactive customer engagement.
Mortgage Loan Originator
Rocket Mortgage LLC
03.2022 - 08.2022
- Analyzed loan applications and credit reports to determine loan eligibility and risk level
- Built networking and referral systems through realtors, tittle companies, etc
- Evaluated financial histories, paystubs, and tax information, provided credit analysis
- Ensured compliance with financial law on state and federal level
- Maintained strict confidentiality of bank records and client information
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs
Retail Associate Manager
T-Mobile US
05.2015 - 03.2022
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue
- Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy
- Sough out key decision-makers and tailored solutions to address business challenges
- Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement
- Instruct staff on how to handle difficult and complicated sales.
Mobile Expert
T-Mobile US
09.2012 - 05.2015
- Assisting customers in selecting products and services fitting their lifestyle needs
- Source, acquire, expand, and retain customer relationships while maximizing sales opportunities
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations
- Places special orders or call other stores to find desired items
- Oversaw signage, pricing and shelf labeling to promote neat, professional presentation
- Monitored customers for signs of security concerns and escalated issues to management
Education
Associate of Science - Business Administration And Management
Bronx Community College
BBA - Marketing Management And Research
Baruch College – Zicklin School of Business
Skills
- Strategic Planning
- MS Office
- Inside Sales / B2B
- Application installations
- System Upgrades
- IT service management
- Client Acquisition / Financial Planning / Portfolio Analysis
- Team development
- Operations Management
- Analyzing data
Certification
- SIE (Securities Industry Essentials)
- SAFE ACT
Accomplishments
- The Zicklin Undergraduate Honors Program (ZUHP)
Languages
Spanish
Native/ Bilingual
Timeline
Financial Center Manager
Bank of America
11.2024 - Current
Financial Center Assistant Manager
Bank of America
10.2023 - 11.2024
Senior Banker
Bank of America
09.2022 - 09.2023
Mortgage Loan Originator
Rocket Mortgage LLC
03.2022 - 08.2022
Retail Associate Manager
T-Mobile US
05.2015 - 03.2022
IT Service Specialist
Self-employeed
05.2014 - Current
Mobile Expert
T-Mobile US
09.2012 - 05.2015
BBA - Marketing Management And Research
Baruch College – Zicklin School of Business
Associate of Science - Business Administration And Management
Bronx Community College
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