Ronald Togas
Los Angeles,California
Summary
Accomplished Marketing and Project Operations Associate with a proven track record at the National Committee for Responsive Philanthropy, developing impactful business strategies and client experience strategies. Skilled in CRM software, particularly Salesforce, and excelling in relationship building, I've significantly contributed to improving client satisfaction and organizational efficiency. Highly personable and well-trained to work successfully with all types of personalities and different cultures. Tactful individual liaises well and represents the organization in a positive light. Promoting exemplary skills in staff training, issue resolution, and marketing support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Membership Assistant - Associate
National Committee for Responsive Philanthropy
01.2021 - Current
- Develop and manage a seamless acquisition and retention process for over 75 member organizations, prospects, and staff
- Diligently oversee routine data cleaning and data quality checks, including de-duplication, mass updates and uploads, data validation and general cleaning in Salesforce as needed
- Build and distribute comprehensive membership reports, providing valuable insights for organizational decision-making processes
- Actively listened and identified solutions to member's problems during regular meetings by implementing events in programs
- Established strong relationships with members through direct communication in member meetings or through the membership portal (Basecamp) or email campaigns
- Hosted and assisted quarterly member meetings that had, on average, ten nonprofit leaders
Marketing Assistant - Associate
Natiional Committee for Responsive Philanthropy
01.2021 - 03.2023
- Enhanced member engagement by providing exceptional customer service and promptly addressing inquiries.
- Supported the implementation of new technology platforms for improved member management systems, increasing overall efficiency within the department.
- Maintained inventory levels for promotional materials used during events or distributed through various channels.
- Assisted in organizing membership events, ensuring successful execution and positive experiences for attendees.
Marketing Director
GLUE
11.2019 - 01.2021
- Participated in the development of branding and corporate identity initiatives
- Developed marketing plans to create awareness of the company’s business activities
- Design e-mail marketing content for subscribers to the website
Personal and Business Banker
Sandy Spring Bank
01.2018 - 06.2019
- Delivered high satisfaction ratings and retention of clients by personal financial counseling, assisting with lending services, and building relationships with new customers
- Cultivated a responsive and engaging service to clients’ accounts by mobilizing Salesforce diligently to provide a better client experience
- Optimized bank’s potential earnings by suggesting the use of products and services for each client to ensure the most value for both parties; goal of 5 products or services for each client
Education
Bachelor of Science - Business Management
University of Maryland - College Park
College Park, MD07.2017
Skills
- Keen eye for detail
- CRM software proficiency (Salesforce)
- Customer service background
- Proficient Written and oral communication
- Relationship Building
- Problem-solving abilities
- Project Management
- Strategic Planning
Certification
- Organizing for Justice (Midwest Academy)
- Managing Projects (The Management Center) - August 2023
- Werking the Work: Black, Indegenous, and People of Color Cohort (The Management Center) - August 2023
Timeline
Membership Assistant - Associate
National Committee for Responsive Philanthropy
01.2021 - Current
Marketing Assistant - Associate
Natiional Committee for Responsive Philanthropy
01.2021 - 03.2023
Marketing Director
GLUE
11.2019 - 01.2021
Personal and Business Banker
Sandy Spring Bank
01.2018 - 06.2019
Bachelor of Science - Business Management
University of Maryland - College Park
- Organizing for Justice (Midwest Academy)
- Managing Projects (The Management Center) - August 2023
- Werking the Work: Black, Indegenous, and People of Color Cohort (The Management Center) - August 2023
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