Ronald vines
Tucson,AZ
Summary
Detail-oriented airport professional with experience supporting passengers, coordinating flight connections, and enforcing safety procedures. Strengths include clear communication, multitasking, and emergency readiness. Trusted to deliver calm service during delays, cancellations, and high-pressure situations.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Airport Passenger Service Agent supervisor
Unifi
Tucson, Arizona
06.2024 - Current
- Oversaw employee work schedules and delegated daily assignments.
- Recruited, trained and guided team members to offer every passenger top-notch service and support.
- Trained new agents on Unifi service standards and work procedures.
- Trained new employees on company policies and procedures.
- Assisted passengers with reservations, ticketing and adjustments to itinerary.
- Helped passengers successfully navigate flight connections to ensure timely arrivals.
- Assisted disabled passengers during boarding, deplaning, and connecting flights.
- Resolved customer complaints regarding flight delays or cancellations.
- Communicated regularly with other staff members for updates on flight status.
- Ensured compliance with safety regulations and airline policies.
- Monitored safety compliance and enforced airport security procedures.
- Answered inquiries from customers regarding travel information.
- Answered multi-line telephone with a polite tone of voice to provide general information and answered inquiries.
- Built and maintained productive relationships with employees.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Walmart Associate
Walmart
Tucson, Arizona
04.2022 - 06.2023
- Operated cash register and processed payments at checkout lanes.
- Assisted customers with purchases, returns, and store questions on Walmart sales floor.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Stocked merchandise and rotated inventory across aisles and backroom areas.
- Unloaded freight and sorted products for stocking and replenishment.
- Supported inventory counts and verified product placement using store procedures.
- Maintained clean, organized shelves and displays throughout Walmart store.
- Maintained cleanliness of shelves to enhance shopping experience, counters and tables to maintain organized store.
- Followed Walmart safety standards while handling merchandise and equipment.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Warehouse Team Lead
Logitech
Detroit, Michigan
02.2020 - 07.2021
- Led Logitech warehouse receiving, verifying inbound consumer electronics shipments and paperwork.
- Coordinated order picking, packing, and staging to meet daily fulfillment schedules.
- Trained warehouse associates on safety rules, RF scanners, and WMS procedures.
- Monitored outbound shipments for correct labels, cartons, and carrier routing.
- Inspected products for damage, quality issues, and packing standard compliance.
- Delegated tasks to team members based on strengths to optimize workflow. to team members based on their skillsets and abilities.
- Organized staff schedules to maintain coverage for receiving, shipping, and operational duties.
Education
High School Diploma -
Sahauaro High School
Tucson, AZ05-2020
Skills
- Passenger boarding coordination
- Safety compliance monitoring
- Operational oversight
- Team leadership
- Customer service
- Problem solving
- Strong multitasking
- Attention to detail
- Clear communication
- Exceptional communication
- Conflict resolution
Certification
- ASE certified brake and Engie repair license
Affiliations
- work on cars
- plant food in my garden
- play basketball
- spend time with the family
- watching movies
Timeline
Airport Passenger Service Agent supervisor
Unifi
06.2024 - Current
Walmart Associate
Walmart
04.2022 - 06.2023
Warehouse Team Lead
Logitech
02.2020 - 07.2021
High School Diploma -
Sahauaro High School