Sophia M. E. Syprien
Lauderdale Lakes,FL
Summary
Proactive Airport Passenger Service Agent with extensive experience in expediting ticketing procedures and managing check-in and boarding processes. Skilled in enhancing passenger satisfaction through efficient service and meticulous record-keeping, with strong knowledge of airport security and emergency response readiness. Bringing exceptional customer service, teamwork, and problem-solving abilities to optimize passenger experiences.
Overview
6
6
years of professional experience
Work History
Airport Passenger Service Agent
Direct Airline Services
Hollywood International Airport
10.2021 - 12.2023
- Expedited ticketing procedures for quicker processing times and reduced wait times for customers at the counter.
- Enhanced passenger satisfaction by efficiently managing check-in and boarding processes.
- Promoted positive passenger experiences during irregular operations by assisting stranded travelers with rebooking options or hotel accommodations when necessary.
- Maintained accurate passenger records by diligently updating reservations systems with relevant information such as seat assignments, meal preferences, or special requests.
- Collaborated closely with team members to achieve excellence in overall airport operations.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Cultivated a friendly atmosphere at the gates, greeting passengers warmly upon arrival and departure.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Reduced missed flights through proactive communication of boarding times and gate changes to waiting passengers.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
Customer Service Hostess
HMSHost FTL Airport
Holliwood Internationl Airport
02.2021 - 10.2023
- Promoted positive work atmosphere by collaborating closely with coworkers and maintaining open lines of communication among all team members.
- Increased repeat patronage by establishing rapport with guests through friendly conversation and attentive service.
- Improved overall guest experience by consistently greeting travelers warmly upon arrival and ensuring prompt attention from serving staff.
- Handled high-pressure situations gracefully, resolving guest complaints professionally and efficiently.
- Transport travelers with accommodate device from airplane to the gates
Public Space
Hard Rock Hotel Casino
Guitar Hotel
01.2018 - 12.2020
- Implemented sustainable design principles in space planning projects, reducing environmental impact while maximizing usability.
- Provided innovative solutions for optimizing workspace configurations, resulting in increased customers satisfaction levels.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Conducted regular audits of assigned spaces to ensure compliance with building codes and safety regulations.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Collège Birds
Port-au-Prince, Haiti06-2010
Skills
- Airport security awareness
- Passenger Assistance
- First Aid Training
- Check-in procedures
- Emergency response readiness
- Special Needs Support
- Strong Organization
- Boarding gate procedures
Languages
English
Professional Working
French
Native or Bilingual
Timeline
Airport Passenger Service Agent
Direct Airline Services
10.2021 - 12.2023
Customer Service Hostess
HMSHost FTL Airport
02.2021 - 10.2023
Public Space
Hard Rock Hotel Casino
01.2018 - 12.2020
High School Diploma -
Collège Birds