Anne Olga Joseph Choisil
Miami,FL
Summary
Experienced in providing high-quality guest services in bustling hospitality settings. Strengths lie in communication, problem-solving and the ability to anticipate and meet guest needs proactively. Notable for creating memorable customer experiences, improving satisfaction scores, and fostering repeat business. Skilled at seamlessly coordinating front desk operations and handling diverse customer inquiries with grace and efficiency. Professional Guest Services Coordinator skilled in resolving guest requests with speed and accuracy. Discrete and polished with flexible approach to meeting customer requirements.
Overview
7
7
years of professional experience
Work History
Guest Services Associate
Direct Airline Services
Miami, FL
12.2023 - Current
- Collaborated with other departments to ensure the highest quality of service was provided to guests.
- Assisted with check-in and check-out procedures.
- Greeted guests in a friendly and professional manner.
- Provided guests with positive experience and professional impression.
- Provided details and directions for area attractions.
- Assisted customers with selecting appropriate wheelchairs based on their individual needs and preferences.
- Helped customers enter airplane, locate seat and stow luggage.
- Aided customers with TSA checkpoint screenings.
- Communicated with gate agents to coordinate assistance boarding.
- Greeted customers, answered questions and discussed services.
- Transported individuals requesting wheelchair service to and from desired locations.
- Assisted customers with baggage claims.
Passenger Service Agent
Envoy Airlines
Miami, FL
09.2023 - 12.2024
- Demonstrated strong problem solving skills when dealing with difficult situations involving customers or personnel.
- Verified identification of passengers for security purposes.
- Greeted passengers and assisted with their inquiries.
- Lifted or moved passenger luggage onto baggage belts and created bag labels to facilitate proper delivery.
Nutrition Assistant
University Of Miami Hospital And Clinics
Miami, FL
02.2022 - 07.2023
- Collaborated with other healthcare professionals in order to provide comprehensive care to patients.
- Performed calculations regarding nutrient content of meals served in accordance with regulations.
- Evaluated menus for compliance with established nutrition standards set forth by the organization.
- Maintained a clean and organized work area while preparing meals according to dietary plans.
- Provided nutritional counseling services to clients, helping them understand how food affects their health.
- Collaborated with other departments such as Dietary Services, Food Service, or Medical Records when necessary.
Aircraft Security Agent
Elite global security
Miami, FL
11.2022 - 05.2023
- Conducted regular patrols throughout the premises to identify potential security risks.
- Enforced rules and regulations regarding access control, fire prevention and health and safety protocols.
- Maintained accurate records of all activities related to security operations on a daily basis.
- Investigated incidents and wrote detailed reports for further analysis.
- Performed security checks of personnel, visitors and their belongings to ensure safety of the premises.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Customer Service Cashier
CVS Pharmacy
Miami, FL
02.2018 - 09.2019
- Resolved customer complaints promptly and professionally.
- Processed credit card transactions accurately and efficiently.
- Complied with all health and safety regulations while performing job duties.
- Resolved customer complaints in a professional manner.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Assisted customers with locating merchandise within the store.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Greeted customers and provided friendly customer service.
- Provided excellent customer service by helping customers locate items they were looking for.
Education
Associate of Science - Nutrition Sciences
Lindsey Hopkins Technical College
Miami, FL04-2022
Associate of Science - Home Health Aide
Nursing Unlimited
Miami, FL05-2013
Associate of Applied Science - Aviation Management
Miami Dade College
Miami, FLSkills
- Guest Registration
- Guest safety
- Hospitality services
- Listening Skills
- Writing and verbal communication
- Guest service and assistance
Languages
French
Native/ Bilingual
Creole
Native/ Bilingual
Spanish
Limited
Timeline
Guest Services Associate
Direct Airline Services
12.2023 - Current
Passenger Service Agent
Envoy Airlines
09.2023 - 12.2024
Aircraft Security Agent
Elite global security
11.2022 - 05.2023
Nutrition Assistant
University Of Miami Hospital And Clinics
02.2022 - 07.2023
Customer Service Cashier
CVS Pharmacy
02.2018 - 09.2019
Associate of Science - Nutrition Sciences
Lindsey Hopkins Technical College
Associate of Science - Home Health Aide
Nursing Unlimited
Associate of Applied Science - Aviation Management
Miami Dade College
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