Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cristian M Valderrama

Orlando,FL

Summary

Proven track record in enhancing guest experiences and operational efficiency, notably with Brightline Train. Excelled in hospitality services and time management, achieving significant improvements in guest retention and on-time performance. Skilled in both guest relations and baggage handling, demonstrating a unique blend of interpersonal and technical abilities to meet and exceed employer expectations.

Overview

17
17
years of professional experience

Work History

Guest Services Associate

Brightline Train
11.2023 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers regularly.
  • Gave information about area attractions and provided directions.
  • Engaged guests entering facility and offered to assistance with wayfinding.
  • Assisted guests with special requests to ensure a memorable stay and exceptional service.

Ramp Agent

Avelo Airlines
04.2023 - 11.2023
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.

Security Officer

Westgate Resorts
08.2021 - 04.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.

Lead Ramp Agent

Southwest Airlines
11.2007 - 08.2021
  • Managed aircraft pushback operations, ensuring safe execution while maintaining schedule integrity.
  • Minimized operational errors with thorough pre-flight inspections of aircraft exterior and ground support equipment.
  • Increased on-time performance through proactive identification and resolution of potential issues prior to departure.
  • Boosted team morale by fostering a positive work environment and providing clear communication channels.

Education

High School Diploma -

Fernando Callejo High School
Manati, PR
06.1995

Skills

  • Time Management
  • Listening Skills
  • Hospitality services
  • Issue Resolution
  • Guest Registration
  • Guest Relations
  • Concierge services
  • Baggage handling arrangements
  • Guest accommodations

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Guest Services Associate

Brightline Train
11.2023 - Current

Ramp Agent

Avelo Airlines
04.2023 - 11.2023

Security Officer

Westgate Resorts
08.2021 - 04.2023

Lead Ramp Agent

Southwest Airlines
11.2007 - 08.2021

High School Diploma -

Fernando Callejo High School

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Cristian M Valderrama