Summary
Overview
Work History
Education
Skills
Timeline
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RON VOSS

Los Angeles,California

Summary

Accomplished in elevating operational efficiency, my tenure at Gucci and Louis Vuitton showcases a blend of leadership prowess and technological proficiency. Spearheaded initiatives and leveraging detail-oriented planning partnered with effective communication to surpass goals and foster significant client relationships. Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution.

Overview

10
10
years of professional experience

Work History

Sr. Manager, Client Engagement (West Coast)

Gucci
Beverly Hills, California
09.2024 - Current
  • Lead market store-specific strategy, planning, and execution of client development activities aimed at full-funnel retention, elevation, and acquisition in partnership with the corporate client and insights team.
  • Cultivate strong professional relationships with suppliers and key clients to drive long-term business development.
  • Coordinate internal resources such as sales teams, technical staff for successful delivery of projects and products for customers.
  • Work with regional retail and merchandising teams to manage the customer experience and end to end implementation of evergreen events that support specific selling initiatives such as high-end customization events (ex DIY/MTM/MTO and special orders).

Regional Operations Director (West Coast)

Balenciaga
Los Angeles, California
03.2022 - 09.2024
  • Travel to all store openings for designated locations; project manage in conjunction with cross-functional partners, vendors, on stock capacity, training, deliveries, security, and checklists.
  • In partnership with the Retail Operations Managers, strategically evaluate current policies and procedures, suggesting ways to improve our stores' clients, teams, and product experiences.
  • Support and troubleshoot day-to-day matters such as shipment discrepancies, transfer issues, equipment issues, or other non-related IT issues.
  • Manage inventory control for designated locations, including cycle counts, store adjustments, negative stock management, and annual stock takes.

Store Manager

Bottega Veneta
Miami, Florida
10.2019 - 03.2022
  • Motivate the team to fully embrace a clienteling culture of building strong and long-term relationships with clients while ensuring the team collects meaningful client information for the CRM tool (LUCE) to help further engage with clients.
  • Constantly adapting to stock space issues directly relating to product influxes, create organized stock areas for efficiency during the selling ceremony and change based on business needs.
  • Manage inventory control along with routine audits, cycle counts, stores adjustments, negative stock management and while executing day-to-day shipment and transfers.
  • Opened an iconic flagship boutique, grew business +340% the expected volume in its first full year while cultivating relationships with both local and tourist clientele.

Assistant Store Manager

Bottega Veneta
Beverly Hills, California
07.2017 - 10.2019
  • Drove the achievement of the store's sale targets while also supporting the team to meet individual sales goals.
  • Mentored and coached retail associates in order to develop their competencies and support their growth while driving their individual sales and ultimately the sales of the store as a whole.
  • Delivered exceptional service to all clientele by upholding brand service values and standards while managing customer relationships in a timely, professional manner.
  • Monitored proper use and ensure the quality of data in the sales staff's client books, as well as working with sales staff to propose action plans.

Client Relations Manager

Louis Vuitton
, US & Canada
01.2017 - 05.2018
  • Directed all Out of Network stores within the US & Canada while delivering operational effectiveness across the program.
  • Created and define SOP's for streamline processes with Supply Chain, Logistics and Internal Control.
  • Managed staffing, set-up, unpacking, full inventory, reconciliation and pack-up for all events for a smooth execution while maintaining an elevated image in leased departments.
  • Conducted post-event reporting consistently to monitor success of new client retention and shopping behaviors within different demographics while creating action plans on client follow-up.
  • Communicated project status to appropriate business stakeholders and escalate issues, recommending action plans for corrections as needed.

Marketing & Events Coordinator (West Coast)

Louis Vuitton
Beverly Hills, California
06.2015 - 01.2017
  • Support CRM activity, regional events, private client relations and local media coordination while assuming retail projects for a 24 store network.
  • Directly reported with Senior Vice President to exceed KPI's and goals each quarter; brought the event ROI for the region to 1,655% and surpassed end of year goal.
  • Strategically manage client development actions in 24 stores (largest volume producing region in Louis Vuitton Americas), creating event marketing plans for the quarter, half year and next year to drive business and continue the growth of repeat clientele.
  • Conduct reporting consistently for the stores to help them better understand the market changes and to promote their business as a whole with upcoming product launches, events and initiatives.

Education

Bachelor of Science - Fashion Merchandising of Textiles, Apparel & Interior Design

NORTHWEST MISSOURI STATE UNIVERSITY
Maryville, Missouri
05.2010

Skills

  • Effective Verbal and Written Communication
  • Proven Leadership Skills
  • Detail-Oriented Planning
  • Precise Information Evaluation
  • Proficient in Technological Devices
  • Experience with software programs

Timeline

Sr. Manager, Client Engagement (West Coast)

Gucci
09.2024 - Current

Regional Operations Director (West Coast)

Balenciaga
03.2022 - 09.2024

Store Manager

Bottega Veneta
10.2019 - 03.2022

Assistant Store Manager

Bottega Veneta
07.2017 - 10.2019

Client Relations Manager

Louis Vuitton
01.2017 - 05.2018

Marketing & Events Coordinator (West Coast)

Louis Vuitton
06.2015 - 01.2017

Bachelor of Science - Fashion Merchandising of Textiles, Apparel & Interior Design

NORTHWEST MISSOURI STATE UNIVERSITY

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