Ronald Whiting
Waldwick,NJ
Summary
Dynamic and customer-focused professional with extensive experience at Inserra Supermarkets, excelling in seafood management and inventory control. Proven ability to enhance sales through effective product recommendations and exceptional customer service. Skilled in food safety standards and cross-selling, consistently achieving high customer satisfaction and loyalty.
Well-organized Deli clerk skilled at providing customers with accurate and quick service. Offering 20 years of experience in customer service, preparing all types of food and stocking and organizing deliveries. Team player dedicated to adhering to strict service standards.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Deli Clerk
Acme Supermarkets
10.2022 - Current
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Learned other teammates' work tasks to train as backup.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Seafood Manager
Inserra Supermarkets
09.2018 - 10.2022
- Managed daily work schedules for seafood staff.
- Prepared and placed seafood cuts and products in display counter to appeal to customers.
- Created clean and inviting appearance for fresh seafood cases to encourage sales.
- Wrapped, weighed, labeled and priced cuts of seafood.
- Trained team members on proper ways to cut variety of fish to eliminate waste from incorrect cutting.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Driver/Shopper
Uber/Instacart
05.2017 - 09.2018
- Coordinated efficient routes to avoid delays and optimize schedules.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Delivered goods and products to customer on time and in excellent condition.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Seafood Clerk/ Manager
A&P Supermarket
10.2006 - 05.2017
- Checked quality of products and removed expired items.
- Cleaned and sanitized equipment, tools, and work surfaces.
- Washed floors, walls, coolers and storage shelves.
- Followed written recipes to prepare prepackaged seafood meals.
- Cleaned and sanitized seafood area to preserve products and protect safety of guests.
- Increased sales by explaining characteristics and providing serving suggestions for various seafood items.
- Assisted customers with product selection by making recommendations and suggestions based on customer needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Developed strong rapport with customers and created positive impression of business.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Education
Bachelor of Arts - Communications
Ramapo College of New Jersey
Mahwah, NJ08-2004
Skills
- Cooking
- Order discrepancy reporting
- Equipment operation
- Loading and unloading
- Platter and tray preparation
- Food safety standards
- Heavy lifting
- Food preparation
- Customer service
- Product stocking and rotation
- Inventory control
- Shrink control
Affiliations
- Lions Club
Certification
- Food safety Training - Believe certification has just expired
Timeline
Deli Clerk
Acme Supermarkets
10.2022 - Current
Seafood Manager
Inserra Supermarkets
09.2018 - 10.2022
Driver/Shopper
Uber/Instacart
05.2017 - 09.2018
Seafood Clerk/ Manager
A&P Supermarket
10.2006 - 05.2017
Bachelor of Arts - Communications
Ramapo College of New Jersey