Ronald Wilkinson
Tacoma,WA
Summary
Proven leader and skilled pest control expert from Trust Olympus Pest Control And Prevention, adept at increasing customer satisfaction through exceptional service and efficient business processes. Excelled in water damage restoration and air duct cleaning at Stanley Steemer, demonstrating strong problem-solving and client relationship management. Holds key certifications including Servsafe and Pesticide Applicator, showcasing a blend of technical proficiency and dedication to safety. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
10
10
years of professional experience
Work History
Owner
Trust Olympus Pest Control And Prevention
02.2020 - 06.2024
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Oversaw daily operations, ensuring all tasks were completed accurately by team members.
- Increased customer satisfaction by implementing business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Diversified revenue streams by exploring new markets and developing innovative products or services tailored to those markets'' needs.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Quoted and performed crawlspace cleanouts and remediations.
Water Restoration and Air Duct Cleaning Manager
Stanley Steemer
02.2017 - 02.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Reduced property loss by promptly responding to emergency calls and quickly assessing the extent of water damage.
- Mitigated potential health hazards by properly identifying and removing mold growth during water damage cleanup processes.
- Promoted a safe working environment through strict adherence to OSHA safety regulations while performing various restoration tasks such as demolition, drying, cleaning, or reconstruction efforts.
- Performed mold and lead abatements according to the IICRC S500 standards
- Trained and Started the Air Duct cleaning program and grew it to profitability.
Kitchen Expediter
The Alley On Main
02.2016 - 02.2017
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Chef
Smyrna Town Centre
02.2015 - 02.2016
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Created a menu, ordered food, cooked, and collected money for a snack bar.
- Prepped, cooked, ran, and cleaned buffets for events with 500+ people.
Carpet Cleaning Technician
Stanley Steemer
02.2014 - 02.2015
- Utilized advanced equipment to effectively remove stains, dirt, allergens, and odors from carpets without causing damage.
- Operated steam cleaners to vacuum rugs and remove loosened dirt.
- Built strong relationships with clients by providing outstanding customer service and follow-up support.
- Addressed challenging situations calmly, resolving issues quickly while maintaining professional demeanor toward both clients and colleagues alike.
- Inspected cleaning sites to provide cost estimates to customers.
Education
High School Diploma -
Stewart's Creek High School
Smyrna, TN05.2016
Skills
Customer Relations
Small Business Operations
Punctual and Reliable
Verbal and Written Communication
Attention to Detail
Time Management
Accomplishments
Sat as a Chair on the board of the Gig Harbor Chamber of Commerce (2022-2023)
Co-chair of the Gig Harbor Young Professionals (2022-2023)
Member of Communities of Schools Affiliate Board (2022-2023)
Volunteered for Harbor Wild Watch collecting water samples at local beaches for safety testing (2020-2023)
Volunteered with Communities in schools to mentor students after school (2021-2023)
Volunteered with Pierce County Parks at special events and with specialized recreation (2021-current)
Licenses Held:
Servsafe Certification
Water Damage Restoration
Applied Structural Drying
Applied Microbial Remediation
Carpet Repair and Installation
Lead Abatement
NADCA Air Duct Cleaning
Pesticide Applicator
Structural Pest Inspector
Insulation Contractor
Timeline
Owner
Trust Olympus Pest Control And Prevention
02.2020 - 06.2024
Water Restoration and Air Duct Cleaning Manager
Stanley Steemer
02.2017 - 02.2020
Kitchen Expediter
The Alley On Main
02.2016 - 02.2017
Chef
Smyrna Town Centre
02.2015 - 02.2016
Carpet Cleaning Technician
Stanley Steemer
02.2014 - 02.2015
High School Diploma -
Stewart's Creek High School
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