RONALDO LEÓN CORDOVA
Bosque Farms,USA
Summary
Dynamic Sales Specialist with a robust history at REI, enhancing customer engagement and co-op initiatives. Leveraged problem-solving aptitude at Verizon to mentor and refine technical support processes. Proven track record in driving customer satisfaction and operational efficiency at Asurion, showcasing exceptional territory and departmental operations management. I have been a regional manager or Carter's and Asurion. Opened multiple store across the west region. I have saved 1.1 million in payroll for inventory by shorting the inventory by half the time. My favorite outdoor activity is hiking. I love being able to get away from everything and just take a walk in nature. There's something so calming about walking through the woods or along a mountain trail. I find when I'm out on hike, I can clear my mind and focus on what's important.
Overview
18
18
years of professional experience
Work History
Sales Specialist
REI
Albuquerque
11.2021 - 05.2025
- Helped customers find specific products, answered questions, and offered product advice.
- Communicated product features, advantages, and benefits to customers.
- Promotes Co-op initiatives -membership, REI Credit Card, and REI Action Fund.
- Developed and maintained strong customer relationships to foster loyalty and repeat business.
- Conducted product demonstrations to educate customers on features and benefits, enhancing their purchase decisions.
Senior Technical Support Executive
Verizon, Inc.
Chandler
03.2020 - 02.2024
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
- Analyzed system logs regularly and identified potential areas of improvement or enhancement.
- Provided guidance and mentorship to junior team members on technical support processes and procedures.
Multi-Unit Operation Manager
Asurion
Phoenix
03.2014 - 01.2020
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Developed strategies to maximize customer satisfaction, productivity, and cost savings in multi-unit operations.
IT Help Desk Tier 3
AT&T
Tempe
01.2012 - 02.2014
- Assisted IT and information system planning, execution and management to improve operational effectiveness.
Store Manager
Carter's
Phoenix
09.2009 - 11.2012
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Developed and implemented a customer service program to ensure consistent, high quality service throughout the store.
Assistant Store Manager
American Eagle Outfitter's
Phoenix
09.2007 - 09.2009
- Managed regional operations including inventory control, staffing levels, logistics, customer service.
Education
Associate of Science - Technology
Collins College
AZ01-2012
Associate of Science - Business Management
Central New Mexico Community College
NM01-2007
Bachelor's - Information Security Systems
ITT
AZ01-2001
Skills
- Customer Engagement
- Teamwork and Collaboration
- Training and Development
- Growth Planning
- Problem Solving Aptitude
- Recruitment and Hiring
- Client Relations
- Schedule Management
- Community Engagement
- Territory Management
- Inventory Management
- Departmental Operations Management
- Relationship building
- Client relations
- Customer service and care
- Upselling and cross selling
- Team collaboration
- Sales presentations
- Pipeline management
- Cash handling
- Sales training
- Call center operations
- Inventory maintenance
- Closing techniques
- Influencing skills
- Technical support
- Sales forecasting
- Inventory coordination
- Strategic analysis
- Customer service
- Customer relationship building
- Complex Problem-solving
- Customer needs assessment
- Customer retention
- Strategic planning
- Process improvement
Timeline
Sales Specialist
REI
11.2021 - 05.2025
Senior Technical Support Executive
Verizon, Inc.
03.2020 - 02.2024
Multi-Unit Operation Manager
Asurion
03.2014 - 01.2020
IT Help Desk Tier 3
AT&T
01.2012 - 02.2014
Store Manager
Carter's
09.2009 - 11.2012
Assistant Store Manager
American Eagle Outfitter's
09.2007 - 09.2009
Associate of Science - Business Management
Central New Mexico Community College
Bachelor's - Information Security Systems
ITT
Associate of Science - Technology
Collins College