Ronaldo Zarka
Winthrop,MA
Summary
- Awarded Teamwork Pillar Award
- Real estate License
- Certificate of Dale Carnegie Winning with Relationship Selling
- Mentoring program
Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of Seaport rental market for Managements properties and impressive financial management skills. Expert user of Yardi/Crm, Onesite, ILM, Yieldstar,
Energetic Leasing Agent offers wealth of experience in conducting property tours and launching successful marketing initiatives. Clear knowledge of federal fair housing laws and local regulations. Firm but fair when dealing with tenants concerning rents due, maintenance and neighbor complaints.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Leasing Professional
Greystar Property Management
06.2021 - Current
- Worked in 5 different high rise buildings with over 400 units.
- Actually work in the greatest Boston area in a high rise building
- Worked in a lease up property with over 100 units
- Assisted in more than 10 different buildings in the takeover process.
- Distributed flyers to raise awareness of properties and attract more tenants.
- Invited prospects to fill out application upon completion of property tour.
- Distributed and followed up on tenant renewal notices.
- Performed background checks on over 500 apartment applicants.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Marketed property to local businesses through collateral, emails and phone calls.
Maintenance Technician
Avalon Bay
09.2020 - 07.2021
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Operated varied hand and power tools to complete repairs.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
Supervisor
Hudson News Group
03.2018 - 04.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Call Center Manager
Fiber
09.2016 - 01.2018
- Collected and analyzed call center statistics, sales rates, costs, and customer service metrics.
- Led daily team meetings to review performance, set targets and motivate staff.
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Recruited, trained and onboarded new agents, maintaining exceptional service standards.
- Improved average hold times, resolution rates and satisfaction scores through staff development.
Call Center Supervisor
Future Generation Group
01.2014 - 08.2016
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Executed Monthly Performance Plans with representatives to to identify production gaps.
Education
Doctor of Public Administration - Public Administration
University of Tirana
Albania05.2014
Bachelor of Business Administration - Business Administration
University of Tirana
Albania07.2013
Skills
- Enterprise Resource Planning
- Business Partnerships
- Mentoring
- Leasing and Sales
- Rental Pricing Strategies
- Staff Management
- Contractual Obligations
- Resident Retention Programs
Certification
- Licensed: Real Estate License
- Certified: Certificate of Dale Carnegie Winning with Relationship Selling
- Mentoring Program
- TeamWork Pillar Award
Languages
English
Full Professional
Italian
Full Professional
Albanian
Native or Bilingual
Spanish
Limited Working
Timeline
Leasing Professional
Greystar Property Management
06.2021 - Current
Maintenance Technician
Avalon Bay
09.2020 - 07.2021
Supervisor
Hudson News Group
03.2018 - 04.2020
Call Center Manager
Fiber
09.2016 - 01.2018
Call Center Supervisor
Future Generation Group
01.2014 - 08.2016
Doctor of Public Administration - Public Administration
University of Tirana
Bachelor of Business Administration - Business Administration
University of Tirana