Ronalee Gerig
Vernal,UT
Summary
Dynamic professional with extensive experience in customer service and operations, notably at Red Canyon Lodge. Proven ability in reservation management and guest relations, enhancing customer satisfaction. Skilled in POS system operation and inventory control, consistently streamlining processes to improve efficiency. Strong communicator dedicated to fostering positive experiences for clients and team members alike.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Retail Lodging and Host
Red Canyon Lodge
Dutch John, Utah
04.2025 - Current
- Welcomed guests and managed seating arrangements for optimal flow.
- Assisted in training new hosts on procedures and customer service standards.
- Handled reservations and answered customer inquiries promptly.
- Collaborated with vendors for supplies management and inventory control processes.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Processed payments from customers using a POS system.
- Coordinated reservations and room assignments using property management systems.
- Resolved guest complaints promptly to maintain a positive guest experience environment.
Customer Service/Receptionist
Klamath Orthopedic Clinic
Klamath Falls, OR
03.2024 - 07.2024
- Referrals
- Schedule appointments
- Phones
- Document chart notes for active patients.
- Alert medical assistant or provider to followup.
Pharmacy Technician/Pharmacy Clerk
Sky Lakes Medical Center Pharmacy
Klamath Falls, OR
09.2022 - 03.2024
- Product dispensing of all medications/backcounting and double counting as needed
- Process intake orders via in person and over the phone
- Assess and order inventory of over-the-counter medications/supplies
- Process insurance and resolve billing discrepancies/rejections
- Verify incoming inventory and stock shelves/resolve inaccurate product deliveries
Personal Care Assistant
Greater Albany Public School District
Albany, OR
11.2020 - 08.2022
- Teach daily living activities, household chores and job skills
- Remain alert to problems or health issues of students and respond accordingly
- Apply mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles
Bus Attendant
Greater Albany Public School District
Albany, OR
05.2019 - 11.2020
- Provide physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop
- Supervise and assist up to 12 special-needs passengers/offered individual adult attention during transport
- Maintain a clean and sanitary bus
- Built and maintain positive relationships with teachers, students and parents
Pharmacy Clerk
Bi-Mart
Lebanon, OR
05.2016 - 05.2019
- Complete cash register transactions including check, credit and cash payments
- Monitor inventory levels to inform pharmacists of shortages and facilitate resupply
- Support pharmacists with day-to-day activities and office management functions
- Maintain inventory stock; count items, check delivery quantities, review medication expirations and order additional products
- Quickly learn and apply new skills to improve efficiency and productivity
Receptionist/Cashier
Bi-Mart
Lebanon, OR
05.2012 - 05.2016
- Operate cash register for cash, check and credit card transactions with excellent accuracy levels
- Restock and organize merchandise in front of cash registers
- Work closely with shift manager to solve problems and handle customer concerns
- Answer multi-line phones promptly and direct incoming calls to the appropriate department
Skills
- Multi-line Answering and Routing
- Organization and Efficiency
- Payment and Insurance Processing
- Documentation and Recordkeeping
- Document Faxing and Copying
- Microsoft Office
- Guest relations
- Reservation management
- POS system operation
- Inventory control
- Customer service
- Communication skills
Certification
- Utah food handlers card
- Utah alcohol server permit
Timeline
Lead Retail Lodging and Host
Red Canyon Lodge
04.2025 - Current
Customer Service/Receptionist
Klamath Orthopedic Clinic
03.2024 - 07.2024
Pharmacy Technician/Pharmacy Clerk
Sky Lakes Medical Center Pharmacy
09.2022 - 03.2024
Personal Care Assistant
Greater Albany Public School District
11.2020 - 08.2022
Bus Attendant
Greater Albany Public School District
05.2019 - 11.2020
Pharmacy Clerk
Bi-Mart
05.2016 - 05.2019
Receptionist/Cashier
Bi-Mart
05.2012 - 05.2016