Ronasia Gavin
Fayetteville ,NC
Summary
Diligent Office Administrative Assitant with proven background in managing office operations and supporting executive staff. Successfully coordinated schedules, handled correspondence, and improved workflow processes. Demonstrated organizational and multitasking skills while maintaining high level of accuracy and attention to detail. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Administrative Assistant
Carolina Treatment Center Of Fayetteville
Fayetteville, NC
07.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Liaised between clients and vendors and maintained effective lines of communication.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
Head Cashier/Retail Sales Associate
Snipes USA
Fayetteville, NC
10.2020 - 12.2024
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
- Contributed to achieving store sales targets by suggesting additional purchases to customers, based on their needs and preferences.
- Managed cash drawer accuracy and security, minimizing discrepancies through meticulous cash handling and record-keeping.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Customer Service Representative/ Trainer
Walmart
Fayetteville, NC
06.2022 - 07.2024
- Developed customized training materials tailored to individual learning needs, ensuring a higher retention rate among trainees.
- Facilitated role-playing scenarios and group discussions to simulate real-life customer interactions, enhancing trainee preparedness for live service situations.
- Mentored underperforming employees, leading to improved performance and meeting company targets consistently.
- Established a positive learning environment by fostering open communication and encouraging team collaboration during training sessions.
- Promoted a culture of learning by sharing personal experiences from the field as well as insights from industry experts during training sessions.
- Collaborated with management to identify areas of improvement in customer service processes and implemented changes accordingly.
- Encouraged ongoing professional development among customer service representatives by providing access to relevant resources and learning opportunities within the organization.
- Analyzed performance metrics to identify skill gaps within the team, developing targeted training initiatives to address these areas effectively.
- Developed job-specific competencies and performance standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered prompt service to prioritize customer needs.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Identified and resolved discrepancies and errors in customer accounts.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Front Desk Receptionist
Highland House Rehabilitation & Healthcare
Fayetteville, NC
12.2020 - 04.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Routed incoming mail and messages to relevant personnel without delay.
Merchandise Associate
TJ Maxx
Fayetteville, NC
06.2019 - 11.2020
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Assisted in the training and development of new associates, fostering a positive team environment.
- Managed inventory levels, ensuring timely replenishment of stock to meet customer demands.
- Boosted sales performance through effective merchandising strategies and visually appealing displays.
- Aided loss prevention efforts by adhering to company policies and accurately completing transactions at the point of sale system.
- Monitored store traffic and customer engagement to determine display effectiveness.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
Education
High School Diploma -
Westover High School
Fayetteville, NC06-2020
Skills
- Data entry
- Verbal communication
- Microsoft office
- Schedule management
- Database entry
- Telephone reception
- Confidentiality handling
- File management
- Database administration
- Expense reporting
- Document preparation
- Multitasking and organization
- Administrative support
Certification
Safety-Care Specialist
Safety-Care Specialist
Safety-Care is a crisis prevention training program that uses behavioral technologies to teach functional alternatives to challenging behavior. The program is designed to create a positive and enriched physical and social environment.
Timeline
Office Administrative Assistant
Carolina Treatment Center Of Fayetteville
07.2024 - Current
Customer Service Representative/ Trainer
Walmart
06.2022 - 07.2024
Front Desk Receptionist
Highland House Rehabilitation & Healthcare
12.2020 - 04.2022
Head Cashier/Retail Sales Associate
Snipes USA
10.2020 - 12.2024
Merchandise Associate
TJ Maxx
06.2019 - 11.2020
High School Diploma -
Westover High School