RonAsia Parker
Pontiac,MI
Summary
Hardworking, and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Mortgage Loan Processor
United Wholesale Mortgage
700 E South Blvd
02.2021 - Current
- Handled any conditions sent from underwriting departments.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Set up and completed loan submission packages.
- Communicated with originator and applicant concerning progress of loan file.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Developed comprehensive understanding of loan processing regulations and laws to be fully compliant.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Processed mortgage loan applications accurately and successfully for over 2 years.
- Educated customers on loan services and regulations to confirm compliance.
- Reviewed and validated details of loan applications and closing documentation.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
Customer Service Representative
Advance Customer Service
Troy Michigan
01.2018 - 02.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Cna
Creative Empowerment Opportunities
345 Edison St Pontiac Mi 48340
04.2016 - 09.2020
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
Education
Diploma -
Pontiac High School
Pontiac, MI06.2013
Skills
- Credit Applications
- Generating Reports
- Government Standards
- Calculations Error Correction
- Microsoft Office
- Financial Data Collection
- Appoint Scheduling
- Contract Finalization
- Lending Software Systems
- Accounting Softwares
- Deposit and Payment Collection
Timeline
Mortgage Loan Processor
United Wholesale Mortgage
02.2021 - Current
Customer Service Representative
Advance Customer Service
01.2018 - 02.2021
Cna
Creative Empowerment Opportunities
04.2016 - 09.2020
Diploma -
Pontiac High School
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