Ronda Roach
Scott,AZ
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Business owner Merchant Retailer. Bringing any and all skills to the table. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Customer Service Specialist
R&R Merchant Retailer
01.2011 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Managed day-to-day business operations.
- Evaluated suppliers to maintain cost controls and improve operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Dental Assistant & Back Office Management
Hillary Peck
Phoenix, Az
09.2010 - 05.2020
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for 10+ procedures daily.
- Exposed, developed and mounted dental x-rays.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Took dental images following strict patient protection rules, applying lead aprons.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Monitored patient comfort and safety during dental procedures.
- Prepared and sterilized instruments and materials for use by dentists.
- Prepared patient X-rays and images for review by dentist.
- Worked effectively in fast-paced environments.
- Developed and maintained courteous and effective working relationships.
Education
Dental Assisting Degree/X-ray Certified - Dentistry
Carrington College - Phoenix
Phoenix, AZ05.2010
Skills
Ability to follow directions
Self Motivated
Work alone or with team
Manage my own business
Sales and purchase ability
Above and beyond customer service skills
Work in a timely manner
Strive to stay on task
Reliable
Always thinking of creative ways to stay on top
- Good Communication Skills
- Customer Service and Assistance
- Effective Written and Verbal Communication
- Cash Register Operations
- Customer Relations
- Credit Card Applications
- Microsoft Office
- Excellent Written and Oral Communication
- Telephone Etiquette
- Complex Product Knowledge
- Office Supplies and Inventory
- Reading Comprehension
- Administrative and Office Support
- Merchandise Orders and Exchanges
- Cash Counting
- Calm and Professional Under Pressure
- Valid Driver's License
Timeline
Customer Service Specialist
R&R Merchant Retailer
01.2011 - Current
Dental Assistant & Back Office Management
Hillary Peck
09.2010 - 05.2020
Dental Assisting Degree/X-ray Certified - Dentistry
Carrington College - Phoenix
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