Ronda Jackson
Detroit,MI
Summary
Dedicated graduate student in Clinical Mental Health Counseling with extensive experience in administrative support, client communication, and service coordination within healthcare and higher education environments. Proficient in assisting diverse populations, managing confidential documentation, and enhancing organizational operations. Committed to further developing clinical skills through practical internship opportunities, focusing on delivering compassionate and effective mental health support. Eager to contribute to a dynamic team while fostering personal and professional growth in the mental health field.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
First Family Counseling
03.2025 - Current
- Answer phones and assist clients with scheduling and inquiries
- Schedule and confirm appointments for clinicians
- Manage intake paperwork and client files
- Provide administrative support to therapists and office staff
- Maintain records and ensure proper documentation
Graduate Assistant – Student Life Office
University of Detroit Mercy
09.2024 - 05.2025
- Assisted student organizations with programming, planning, and campus engagement
- Provided administrative support for student events and office operations
- Helped coordinate communication and documentation for student groups
Customer Service Representative
Adapt Health
07.2021 - 08.2024
- Promoted high customer satisfaction by resolving concerns with knowledgeable and friendly service
- Entered client information into spreadsheets and the company database to provide leadership with rapid access to essential data
- Reviewed and updated account information in the company system to ensure accuracy
- Completed accurate and efficient data entry and database updates to support daily operations
Education
Master of Arts - Clinical Mental Health Counseling
University of Detroit Mercy
Detroit, MI08.2026
Bachelor of Science - Psychology
Eastern Michigan University
Ypsilanti, MI04.2018
Skills
- Client support
- Detail-oriented data management
- Proficient in computer applications
- Administrative support
- Project coordination
- Support for operational processes
- Academic support
- Conflict resolution
- Strong interpersonal skills
Community Involvement
Your Mind Your Money, Founder, Detroit, MI, 2023, Present, Founded a community-based nonprofit focused on mental health and financial wellness, Coordinate workshops, outreach efforts, and partnerships to support underserved individuals and families, Oversee planning, communication, and program development
Training / Professional Development
- CUSP CAY Fellow
- Participated in specialized training focused on culturally responsive counseling and youth mental health.
Timeline
Administrative Assistant
First Family Counseling
03.2025 - Current
Graduate Assistant – Student Life Office
University of Detroit Mercy
09.2024 - 05.2025
Customer Service Representative
Adapt Health
07.2021 - 08.2024
Bachelor of Science - Psychology
Eastern Michigan University
Master of Arts - Clinical Mental Health Counseling
University of Detroit Mercy
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