Ronda McLean
POQUOSON,VIRGINIA
Summary
Experienced Automotive Service Advisor with a strong understanding of vehicle service needs and customer satisfaction. Skilled in resolving issues efficiently and recommending maintenance services that enhance vehicle performance. Proven ability to handle multiple tasks and maintain high standards in a fast-paced environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Automotive Service Advisor
Suttle Motor Corporation
Newport News, Virginia
02.2013 - Current
- Monitored work progress to ensure timely completion of services within specified timeframes.
- Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
- Collaborated closely with colleagues across departments such as sales, finance and accounting.
- Scheduled appointments for vehicle service and repairs as requested by customers.
- Followed up with customers after service visits to confirm satisfaction with completed work.
- Upsold additional products such as extended warranties, oil changes, tire rotations.
- Processed customer payments for parts and labor charges using a point-of-sale system.
- Greeted customers, identified their needs and provided advice on automotive services.
- Maintained accurate records of customer transactions in the dealership database.
- Adhered to all applicable laws, regulations and standards related to automotive servicing operations.
- Coordinated delivery of vehicles upon completion of repairs or scheduled maintenance.
- Provided estimates of repair costs to customers and discussed options with them.
- Educated customers about preventative maintenance programs available at the dealership.
- Analyzed technician notes to ensure accuracy of repair orders before submitting invoices to customers.
- Ordered necessary parts for specific service jobs as needed from suppliers or dealerships.
- Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics.
- Resolved customer complaints promptly in a professional manner while adhering to company policies.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Estimated costs of vehicle repair.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
Automotive Service Advisor
Hudgins Holiday Chevrolet Cadillac
Williamsburg, Virginia
10.2006 - 02.2013
- Greeted customers, identified their needs and provided advice on automotive services.
- Upsold additional products such as extended warranties, oil changes, tire rotations.
- Maintained accurate records of customer transactions in the dealership database.
- Provided estimates of repair costs to customers and discussed options with them.
- Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics.
- Resolved customer complaints promptly in a professional manner while adhering to company policies.
- Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
- Monitored work progress to ensure timely completion of services within specified timeframes.
- Collaborated closely with colleagues across departments such as sales, finance and accounting.
Education
Bachelor of Science - Accounting
Christopher Newport University
Newport News, VA12-2000
Bachelor of Science - Business Administration And Management
Longwood College
Farmville, VA05-1992
Skills
- Customer relationship management
- Team collaboration
- Problem solving
- Effective communication
- Multitasking and organization
Affiliations
- Amateur Rollerskating competitor
- Beekeeper for honey bees
- Poquoson Yacht Club
- Poquoson Kiwanis Club
Accomplishments
- Muti-year recipient of Mark of Excellence award for General Motors for service Advisor
Certification
- ASE certified service advisor
References
References available upon request.
Timeline
Automotive Service Advisor
Suttle Motor Corporation
02.2013 - Current
Automotive Service Advisor
Hudgins Holiday Chevrolet Cadillac
10.2006 - 02.2013
Bachelor of Science - Accounting
Christopher Newport University
Bachelor of Science - Business Administration And Management
Longwood College
Similar Profiles
Benjamin RachellBenjamin Rachell
Certified Sales and Leasing Consultant at Suttle Motor CorporationCertified Sales and Leasing Consultant at Suttle Motor Corporation
Jubenstein MahilumJubenstein Mahilum
Business Unit Manager/General Manager at Pasajero Motor Sales Corporation/Genesis Motors CorporationBusiness Unit Manager/General Manager at Pasajero Motor Sales Corporation/Genesis Motors Corporation
Michael John MendozaMichael John Mendoza
Mechanical and Electrical Technician at Evolander Motor Corporation (Mitsubishi Motors Philippines Corporation)Mechanical and Electrical Technician at Evolander Motor Corporation (Mitsubishi Motors Philippines Corporation)
Allen JensenAllen Jensen
Building Supervisor at Christopher Newport UniversityBuilding Supervisor at Christopher Newport University
Caleb PrasadCaleb Prasad
Teacher's Assistant at Guam High SchoolTeacher's Assistant at Guam High School