Ronda Rochester
Stryker,OH
Summary
As a seasoned Customer Service Manager at Pontiac Logistical Systems, I excel in complaint resolution and fostering strong customer relationships, increase in customer satisfaction. My expertise includes training and mentoring teams for peak performance, backed by robust decision-making and computer skills, demonstrating a proactive approach to customer service excellence.
Overview
18
18
years of professional experience
Work History
Customer Service Manager
Pontiac Logistical Systems
Defiance, OH
01.2007 - 12.2024
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
High School Diploma -
Paulding High School
Paulding, OH05-1987
Skills
- Complaint resolution
- Training and mentoring
- Customer relationship management
- Call center operations
- Customer service
- Team building
- New hire training
- Verbal and written communication
- Cash handling
- Policy enforcement
- Administrative support
- Decision-making
- Document scanning
- Data entry skills
- Computer skills
Timeline
Customer Service Manager
Pontiac Logistical Systems
01.2007 - 12.2024
High School Diploma -
Paulding High School
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