Ronda Walton
Cordova,Tennessee
Summary
Adept at managing high-stress situations, I excelled as a Customer Service Representative at Amerigroup Tenn Care, enhancing customer loyalty and resolving conflicts with empathy and critical thinking. Skilled in active listening and problem-solving, I efficiently handled escalated calls, boosting satisfaction and repeat business without compromising company standards.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Amerigroup Tenn Care
04.2021 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Cordova High School
1800 Beverly Hill Rd.05.2015
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Customer Service Representative
Amerigroup Tenn Care
04.2021 - 01.2023
High School Diploma -
Cordova High School
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