Rondail Lomax

• Verify and process outgoing/incoming wire transfer requests from clients, partners, and bank personnel on two systems
• Overseeing automated systems to ensuring client and partner wires are processed successfully, accounting for a daily average of 2-10 billion dollars in processing per day
• Serving as an intermediary bank for partners; processing/overseeing wires for partners such as Intuit/TurboTax/Credit Karma, CashApp (Block Inc.), Circle, X (formerly known as Twitter), MasterCard, Visa, Coinbase, Affirm, and hundreds of online financial service companies and crypto-currency trading platforms
• Entering RTP wires to ensure Federal Reserve account funding
• Reviewing wire verification calls for wire request ranging between $1-10 million dollars; providing signature for final approval
• Monitoring wires for OFAC sanction hits: escalating potential or exact matches on incoming/outgoing wire requests with Anti-Money Laundering/Office of Foreign Assets Control team
• Responsible for assisting in the production and revising of the Bank’s compliance policies and procedures
• Perform various security-related functions such as verification by phone confirmations to validate the authenticity of specific outgoing wire transfers
• Resolving partner, customer, and internal wire inquiries through the ServiceNow system
• Analyze outgoing wire requests to determine if they are in strict compliance with policies and procedures
• Review onboarding documentation to understand wire activity of partners and customers
• Reverse incoming wire transfers if necessary
• Ensuring drawdown requests are fulfilled and approved prior to cut-off deadline
• Review details of incoming/outgoing wire transfers in effort to prevent and detect fraud
• Initiate Uniform Indemnification Agreements/ Hold Harmless Letter investigations for fraudulent wires; provide updates on recovery
• Process recall requests on incoming wires as a result of account takeover, investment and pig butchering scams, etc.
• Monitor the status of wire transfers to ensure deadlines are met
• Conduct EDD (Enhanced Due Diligence) to mitigate risks
• Assist/train clients/partners to process wire transfers on the Bank’s external wire system
• Assist clients/partners with the completion of wire transfer authorization forms to initiate wire transfers
• Communicating with internal OFAC/AML/Transaction Monitoring team to mitigate risks daily
• Perform end-of-day reconciliations such as FED wire reporting

• Performed due diligence on commercial customers and prospective commercial customers (including Judgment Searches, Office of Foreign Assets Control Sanctions Search, Corporate Status Searches, Uniform Commercial Code Searches, Property Searches, etc.)
• Assigned loan and customer numbers for operational set up
• Communicated frequently with relationship managers, wealth specialists, global trade finance, and various lines of business within commercial lending
• Performed renewals, new loan requests, modifications, extensions, on Letters of Credit, Working Capital Lines of Credit, Construction Loans, and Real Estate Mortgages
• Provided closing documentation once all EDD (Enhanced Due Diligence) was completed.
• Managed and administering a portfolio of loans from origination through to settlement and funding in accordance with Bank policies, procedures, and compliance requirements
• Operated loans that are more complex in nature ensure compliance with documentation
• Resolved complex issues relating to closings
• Ensured commercial lending compliance with supporting entity documentation on file (business formation documents)
• Ensured all loans are closed without material, administrative or compliance exception

• Operationally managed one of the highest-trafficked branches in Metro New York, holding $600 million in deposits
• Responsible for reporting for daily/monthly/quarterly operational procedures and processes
• Managed teller line as well as supporting customer service platform
• Detected fraudulent transactions and trained branch staff on fraud detection
• Reviewed business registration documents to approve business account openings; assured customer service team accurately acquired all information for new business account and business account maintenance to ensure compliance
• Assisted Anti-Money Laundering/BSA & Sanctions department with submission of UTR/CTR (Unusual Transaction Reporting, Currency Transaction Reporting)
• Coached and managed team on KYC/EDD and compliance excellence
• Worked closely with Regional Operations Officer on identifying gaps in controls
• Mitigated risk: constant decision-making that will provide legendary service to customers while protecting the bank from monetary loss: approved bank checks, wire transfers, check-cashing, withdrawals up to $500,000
• Investigated teller differences, reviewing processed transactions, and working closely with Regional Operations Officer
• Processed foreign currency exchange transactions, payments, withdrawals, deposits, loan payments and closings
• Executed mortgage, loan, and credit card applications
• Operated as a loan closing agent and notary public for Home Equity Loans/Home Equity Lines of Credit and personal unsecured loans
• Provided legendary service to customers: adhered to TD Framework to assist customers in meeting financial goals via deposit & lending products
• Managed inventory and reconciliation of cash, foreign currency

Initiated monthly and quarterly store audits on Bank Check and Money Order inventory, as well as Safe Deposit Box inventory