RYAN RICHARD
Detroit,MI
Summary
Detail-oriented professional in customer service management and banking security. Ensures safe transaction outcomes through stakeholder collaboration and achieves compliance with AML and security policies. Manages high-stakes exceptions with critical thinking and fosters interdepartmental collaboration to maintain data integrity and accurate reporting.
Overview
21
21
years of professional experience
Work History
Global Wire Transfers
Comerica Bank
Farmington Hills, MI
06.2025 - Current
- Executed secure, accurate processing of high-value domestic and international funds, ensuring compliance with AML and bank security policies.
- Managed high-stakes exceptions and investigated discrepancies, exercising discernment in sensitive environments.
- Maintained communication with account officers and stakeholders to verify sensitive data and ensure accuracy in reporting.
Leave of Absence Coordinator
Sedgwick Claims
Auburn Hills, MI
09.2023 - 01.2025
- Tracked and documented injury timelines and behavioral data to support fair and accurate claim adjudication.
- Audited complex medical records to ensure compliance with legal and departmental guidelines in the claims approval process.
- Collaborated with multiple departments to secure confidential client information and uphold data integrity standards.
Customer Service Agent
W3r Consulting
Auburn Hills, MI
06.2022 - 04.2023
- Resolved customer banking issues by delivering clear instructions on technology and electronic services, improving user experience.
- Liaised with Fraud Department to identify and escalate fraudulent cases through meticulous observation, enhancing fraud detection efforts.
- Completed rigorous training to stay updated on security protocols and service standards, ensuring compliance and service quality.
Customer Service Concierge
Powerhome Solar
Troy, MI
01.2022 - 06.2022
- Handled high volumes of customer inquiries via phone, email, and text, ensuring accurate and organized records of all interactions.
- Educated customers on product features, benefits, and rebates available through Powerhome Solar.
- Collaborated with third-party finance companies to streamline customer agreements and payment processes.
Allocations & Order Management Analyst
Shinola
Detroit, MI
11.2017 - 07.2019
- Directed daily inventory and sales operations for major national partners, prioritizing tasks based on logistical needs.
- Analyzed program reports to evaluate project priority and amend scheduling to meet strict deadlines.
- Monitored inventory levels and communicated discrepancies to relevant departments.
Returns Processor II
Shinola
Detroit, MI
10.2015 - 11.2017
- Handled sensitive financial transactions, including refunds and credits, while ensuring accuracy in data entry within AX Systems.
- Inspected and processed returned merchandise from vendors and retail chains to ensure compliance with return policies.
- Collaborated with team members to streamline return workflows and improve efficiency.
Manager
LSJ Marketing
Troy, MI
09.2013 - 06.2014
- Led high-performing team to exceed quarterly goals, achieving 18% increase in sales efficiency.
- Developed strategic marketing plans to meet client objectives and brand goals.
- Utilized the "EPIC" approach to build trust and effectively manage difficult client scenarios.
Forklift Operator
Logistics Services, Inc
Detroit, MI
12.2012 - 05.2013
- Operated forklifts to transport materials within warehouse facilities.
- Streamlined warehouse operations, enhancing safety and efficiency in a fast-paced environment.
- Maintained accurate inventory records using warehouse management systems.
Order Puller/Cycle Count
Textron Company
Charlotte, NC
02.2006 - 01.2010
- Ensured safe, clean environment by meeting 100% of hourly production and safety standards.
- Conducted quality control inspections to verify compliance with all parts with ISO regulatory standards.
Education
High School Diploma -
Hamtramck High School
Hamtramck, MI06-2000
Skills
- Compliance management
- Policy adherence
- Risk assessment
- Transaction monitoring
- Incident reporting
- Fraud detection strategies
- Payment processing
- Record keeping
- Operations management
- Cross-department collaboration
- Leadership and supervision
- Resource management
- Problem solving
- Safety standards enforcement
- Client communication
- Customer retention
- Client interaction
LANGUAGES
English (Native)
VOLUNTEER EXPERIENCE
Little Acts of Giving, Volunteer Coordinator, 2026-01, Present, Designs and directs field service activities, coordinating logistics and supervising volunteer teams to ensure community project goals are met efficiently.
Timeline
Global Wire Transfers
Comerica Bank
06.2025 - Current
Leave of Absence Coordinator
Sedgwick Claims
09.2023 - 01.2025
Customer Service Agent
W3r Consulting
06.2022 - 04.2023
Customer Service Concierge
Powerhome Solar
01.2022 - 06.2022
Allocations & Order Management Analyst
Shinola
11.2017 - 07.2019
Returns Processor II
Shinola
10.2015 - 11.2017
Manager
LSJ Marketing
09.2013 - 06.2014
Forklift Operator
Logistics Services, Inc
12.2012 - 05.2013
Order Puller/Cycle Count
Textron Company
02.2006 - 01.2010
High School Diploma -
Hamtramck High School