RONAHI ALI
La Vergne,USA
Summary
Dedicated Medical Receptionist with expertise in front desk operations and appointment scheduling. Proven track record of providing exceptional customer service and managing patient check-ins efficiently. Skilled in office administration and proficient in Microsoft Office. Successfully updated patient records and ensured smooth daily operations.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Grace Pedatrics
Smyrna, Tennessee
04.2024 - Current
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly
- Screened incoming phone calls, taking messages or forwarding to appropriate staff
- Updated patient records, medical histories, and contact information for traceability
- Greeted patients immediately upon arrival, providing excellent customer service
Assistant Manager
Cvs Pharmacy
Nashville, Tennessee
06.2023 - 02.2024
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Resolved customer complaints and handled refunds and returns to promote satisfaction
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes
- Coordinated employee schedules according to staff availability and processed time-off requests
Sales Associate
Tjmaxx
Nashville, Tennessee
08.2018 - 04.2023
- Helped customers find and select products
- Performed cleaning tasks, keeping store neat and organized
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Tagged new merchandise for sale and updated signs
Skills
- Front desk operations
- Appointment scheduling
- Office administration
- Microsoft office
- Billing support
Languages
Kurdish, Bilingual
Updated
02/12/25
Timeline
Medical Receptionist
Grace Pedatrics
04.2024 - Current
Assistant Manager
Cvs Pharmacy
06.2023 - 02.2024
Sales Associate
Tjmaxx
08.2018 - 04.2023