Ronee Moses
Washington
Summary
Multitalented professional with over ten years in top-tier organizational support. Skilled at close work with senior executive team. Robust history offering office management, support staff management, training, supervision and event planning. Excellent research, project support and organizational abilities.
Goal-oriented professional successfully assists companies by developing and implementing updates to operational standards, team organization and employee engagement strategies. Proactive and personable leader with top-notch skills in streamlining information, prioritizing tasks and approaching issues with analytical mindset. Bringing years of experience and demonstrated track record of success.
Overview
5
5
years of professional experience
Work History
Executive Assistant
US Department of Treasury
Washington
02.2025 - Current
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Coordinated office operations to support team members in administrative tasks, promoting workflow efficiency.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Liaised between departments to enhance communication and collaboration across the company.
- Facilitated communication between departments, streamlining information flow and responses.
- Improved office efficiency by implementing new filing systems and document management processes.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Managed confidential correspondence, ensuring discretion and adherence to security protocols.
- Maintained confidential records and files related to executive operations.
- Prepared briefing materials for senior officials, ensuring comprehensive information delivery.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Assisted in policy development by conducting research and compiling relevant data.
- Organized travel arrangements, optimizing itineraries for maximum productivity.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Coordinated logistics for conferences and seminars to ensure successful events.
- Maintained office supplies inventory, ensuring availability of necessary materials and resources.
- Worked with senior management to initiate new projects and assist in various processes.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
Administrative/Operations Support Specialist
US Dept Of Treasury Departmental Offices
Washington
12.2023 - Current
- Coordinated administrative tasks to maintain smooth operations and support timely project completion
- Provide guidance and superior customer service to leadership and employees to ensure compliance with agency policies and regulations.
- Oversaw the use of government purchase card, ensuring compliance with guidelines.
- Streamline office processes, resulting in measurable efficiency improvements
- Developed a comprehensive tracking system for expense reports, which helped to identify cost-saving opportunities that led to a 20% reduction in unnecessary expenditures
- Implement process enhancements, achieving a 20% increase in office efficiency and compliance with regulatory standards
- Optimize administrative workflows, significantly improving operational efficiency and project completions
- Create standard operating procedures and desktop procedures that resulted in team thoroughness and competence
Mission Service Analyst
US Department of Treasury
Washington
06.2025 - 03.2026
- Prepare data reports, briefings, and documentation for planning and strategic decision-making
- Maintain and update data sources used in dashboards and workforce analytics
- Updates dashboards and data sources accurately and on time.
- Developed dashboards using visualization tools for clear data presentation.
- Automated reporting processes to improve efficiency and accuracy of data insights.
- Built visualizations that enabled users to quickly interpret results from complex analyses.
- Generated reports and obtained data to develop analytics on key performance and operational metrics.
- Managed multiple projects simultaneously while maintaining high-quality standards in service delivery, leading to increased client retention rates.
- Collaborated with cross-functional teams to streamline service delivery processes, improving overall effectiveness.
- Collaborated with cross-functional teams to identify areas for service improvement, implementing changes to exceed client expectations.
- Conducted research and gathered benchmarking data to support workforce and infrastructure planning
- Coordinated meeting logistics, timelines, and follow-up actions for strategic initiatives
- Documented procedures and created user guides for staff training programs.
- Facilitated meetings to discuss operational challenges and propose solutions.
- Coordinated with IT to address and resolve system issues, ensuring uninterrupted service delivery.
- Provided administrative and operational support to ensure SMS projects remain on track
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Evaluated customer feedback to refine service strategies and enhance satisfaction.
- Assessed customer needs, identified solutions, and provided helpful advice to improve customer experience.
- Performed root cause analysis on escalated cases to identify underlying causes of issues reported by customers.
- Maintained quality control of datasets with limited guidance.
- Collected, tracked and reviewed data to evaluate business and market trends.
- Worked with internal teams to understand business needs and changing strategies.
- Developed and assembles materials that meet team needs and deadlines.
- Managed departmental purchase card transactions to ensure compliance with financial policies.
- Coordinates across SMS to support key planning and reporting requirements.
- Collaborated with team members on various projects such as system upgrades or new product launches.
- Researched problems using available resources including knowledge bases and online forums.
- Collected, tracked and reviewed data to evaluate business and market trends.
Lead Administrative Assistant
Arlington Partnership for Affordable Housing
Arlington
02.2022 - 12.2023
- Supported the executive team by managing schedules, coordinating travel arrangements, and organizing meetings, which ensured smooth daily operations and efficient time management for all executives
- Supported the director of talent and director of resident services by managing calendars, preparing expense reports, and arranging domestic and international meetings with external parties.
- Orchestrated travel logistics for CEO/senior staff and coordinated guest arrangements with meticulous attention to detail
- Coordinated events for office staff, organizing resources and preventing scheduling conflicts
- Organized company-wide events and meetings, successfully coordinating logistics for large-scale gatherings annually, helping to foster better team collaboration and engagement
- Analyzed and evaluated issues pertaining to office administration policies and procedures, providing feedback and suggestions.
- Developed standard operating procedures to enhance organizational functions across all departments
- Entered donors' information onto digital systems (Blackbaud) to maintain data quality and accuracy
- Managed procurement of office supply orders, coordinated supply pick-ups, and tracked inventory, preparing and overseeing office supply budgets and conducting cost comparisons to achieve a 20% savings on the budgeted allotment.
- Assisted team with financial management of organization to stay within budget and supporting local/ small business
- Prepare all outgoing mail and FEDEX deliveries, assists visitors and answered multi-line phone system
- Conference room coordination, technology support, sorting incoming mail and correspondences
- Directed incoming calls based on query type to enhance customer support efficiency.
- Develops and maintains working knowledge of organization's agencies, programs, and officials, and Administration priorities
- Interpret administrative policies and procedures internally and to external parties
- Conducted training sessions for office staff on various equipment and software programs.
- Analyze and report on performance and sales data
- Maintain corporate credit card to support office expenses and special projects
- Created detailed expense reports to facilitate reimbursement for business expenses incurred
- Maintained company handbook to outline policies and provide insights to company mission and values
- Coordinate janitorial and maintenance service for office, act as primary contact for additional office vendors
- Provide phone system, key fob, and alarm system support to office staff of over 50 and coordinate support from third party consultants; track open IT tickets to ensure IT issues are resolved quickly
- Provided general accounting support for financial leadership
Bank Teller
Wells Fargo
Arlington
08.2021 - 01.2022
- Records transactions by logging over 50 cashier's checks, traveler's checks daily, and other special services daily; preparing currency transaction reports
- Providing excellent member service by interacting with members and staff to ensure a friendly environment within the credit union
- Interpreted FDIC laws for customers daily, ensuring legal compliance and reducing fraud risk by verifying check endorsements and customer identification
- Received cash/coin deliveries and verified correct shipment amount
- Processed commercial depository bags and completed coin orders
- Multitasked by assisting customers in drive through service and inside at teller window
- Utilized active listening and effective communication to cultivate and maintain strong customer rapport
- Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, and series e bonds; answering questions in person or on the telephone; referring to other bank services
- Educated customers on the use of banking website and mobile apps
Education
Maya Angelou PCS
Washington, DCSome College (No Degree) - Business Administration
Morgan State University
Baltimore, MDSkills
- Executive support
- Calendar management
- Meeting coordination
- Travel coordination
- Administrative support
- Office management
- Project management
- Data reporting
- Dashboard creation
- Process optimization
- Process improvements
- Customer relationship management
Timeline
Mission Service Analyst
US Department of Treasury
06.2025 - 03.2026
Executive Assistant
US Department of Treasury
02.2025 - Current
Administrative/Operations Support Specialist
US Dept Of Treasury Departmental Offices
12.2023 - Current
Lead Administrative Assistant
Arlington Partnership for Affordable Housing
02.2022 - 12.2023
Bank Teller
Wells Fargo
08.2021 - 01.2022
Maya Angelou PCS
Some College (No Degree) - Business Administration
Morgan State University